[freeside-users] "Pending payment" prevents further action on customer account.

Ernie Dunbar ernied at lightspeed.ca
Thu Nov 15 14:25:00 PST 2018

Hi everyone.

This month, we had a couple of customers who we can't enter payments 
for, because in their Payment History, there is a payment pending that 
has not been resolved.

When I try to process their payment, I get the following error message:

A payment is already being processed for this customer (paypendingnum 
35934); CC transaction aborted.

How do I cancel the payment being processed so that I can start charging 
the customer again?


Ernie Dunbar
**System Administrator*
Information Technology Department

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Winnipeg: (204) 815-5662
Toll Free: (866) 798-0906
Fax : (604) 482-1191

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