1.4.1 Billing Error

Rick Harby rharby at caarnet.com
Thu Aug 21 09:16:40 PDT 2003


I have 1.4.1 installed, with Business::OnlinePayment::TCLink, when I
have a customer who's credit card was declined, then they call to update
their credit card information. I replace the info in the Customer edit
screen, then click 'Bill' again, and it bounces back with this error:
 
Your request could not be processed because of the following error: 
WARNING: Event run but database not updated - error inserting
cust_bill_event, invnum #24805, eventpart 4: ERROR: Cannot insert a
duplicate key into unique index cust_bill_event1 
I see the charge at TrustCommerce, but the invoice remains open. I'm
guessing because there is an Event which failed to bill. How do I
correct? I need my call center reps to know real time if the new card is
valid. Thanks.
 
 
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