[freeside-users] Error on new customers since upgrade to 4.3

John Wilson johnwilson1969 at gmail.com
Mon Sep 9 09:39:09 PDT 2019

I migrated a very old install (3.92) a few days ago to a new server (debian
9.9 w/Freeside 4.3 - installed from freeside-stretch repo) and everything
seemed to check out. Took a few payments, changed a few packages, etc.

Today had a couple of new sign ups, when processing a payment on these 2
new customers (initial payment and a payment to one account after the
initial setup/payment)

unimplemented at /usr/share/perl5/FS/msg_template.pm line 314.

The payment seems to go through, is not applied to account, I have to check
with my processor and 'capture' the payment in freeside.

I have taken 10+ payments for old customers without issue. Only seems to
effect the new signups.

Any help would be appreciated.

Here is most of the Raw Error: (lines following these had customer info)

unimplemented at /usr/share/perl5/FS/msg_template.pm line 314.

Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 125
HTML::Mason::Exceptions::rethrow_exception('unimplemented at
/usr/share/perl5/FS/msg_template.pm line 314.^J') called at
/usr/share/perl5/FS/msg_template.pm line 314
'cust_main', 'FS::cust_main=HASH(0x55ec3f9640c0)', 'object',
'FS::cust_pay=HASH(0x55ec3f616b38)', 'from_config',
'payment_receipt_from', 'substitutions', 'HASH(0x55ec33270040)',
'msgtype', 'receipt') called at /usr/share/perl5/FS/cust_pay.pm line
'cust_main', 'FS::cust_main=HASH(0x55ec3f9640c0)', 'cust_bill', undef,
'msgnum', 4) called at /usr/share/perl5/FS/cust_pay.pm line 674
'manual', 1, 'noemail', undef, 'cust_bill', undef, 'cust_main',
'FS::cust_main=HASH(0x55ec3f9640c0)') called at
/usr/share/perl5/FS/cust_pay.pm line 406
FS::cust_pay::insert('FS::cust_pay=HASH(0x55ec3f616b38)', 'manual', 1)
called at /usr/share/perl5/FS/cust_main/Billing_Realtime.pm line 990
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