[freeside-users] Freeside daily not processing autobilling customers

John Wilson johnwilson1969 at gmail.com
Wed Oct 2 18:23:28 PDT 2019

Many thanks, That was indeed the issue.

On Wed, Oct 2, 2019 at 10:06 AM Nathan Kennedy <nathan at nkent.us> wrote:

> On Tue, 2019-10-01 at 20:14 -0400, John Wilson wrote:
> What seems to be my final issue is my customers that are set to autobill via credit/debit card or echeck.
> Freeside seems to find all the relevant customers, but in the billing log under the STATUS of each payment it says: done: Missing payinfo
> I was able to process payments on all of these customers manually today without issue.
> Hello John,
> I have ran into this before and it is most likely your billing event
> actions that are causing the problem.
> Since v4 allows for multiple payment types to be defined per customer the
> old billing event actions to only process a card or check do not work
> properly anymore.
> Be sure that you are using the action labeled "Run card or check with a
> Business::OnlinePayment realtime gateway" and this should allow your
> processing to continue as normal.
> Cheers,
> --
> Nathan Kennedy
> Contracted Professional IT
> (360) 637-1090
> https://www.nkent.us/
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