[freeside-users] Freeside Billing Question

Brian brian at comtelit.com
Tue Jun 4 16:20:08 PDT 2019

Thank you. I did that. Will see next month on the first when she sends the billing what happens. Unfortunately there is no way to test without sending all our customers bills correct?




From: freeside-users <freeside-users-bounces at freeside.biz> On Behalf Of Nathan Kennedy
Sent: Tuesday, June 4, 2019 3:56 PM
To: freeside-users at freeside.biz
Subject: Re: [freeside-users] Freeside Billing Question


On Tue, 2019-06-04 at 15:28 -0700, Brian wrote:

There was no email in the “Batch Errors to Field” Not sure if that could stop the send if there were errors. So I added one.


The only error I could find is this one but it has no date or time in “Logs Outgoing messages”


I can not decipher though.

Hello Brian,


The error you are getting there is because you don't have the employee group ACL for viewing system logs enabled. You can change this under Configuration -> Employees -> Employee groups and access controls, they are named View email logs and View system logs.


Also we just found 4 customers that were set to email but had no email in the fields. Would this generate an error?

It should generate an error in the logs stating there were no recipients. Once you enable the ACL to view those logs you might see some of these under the customer and at Tools -> System -> Job Queue





Nathan Kennedy

Contracted Professional IT

(360) 637-1090


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