[freeside-users] Freeside Billing Question

Brian brian at comtelit.com
Wed Jun 5 09:29:37 PDT 2019

Can I just ask one more thing? What do I enter or type at the command prompt to view that daily billing debug you were mentioning while she is running the bulk send next month.. THX  Brian


From: freeside-users <freeside-users-bounces at freeside.biz> On Behalf Of Nathan Kennedy
Sent: Tuesday, June 4, 2019 3:56 PM
To: freeside-users at freeside.biz
Subject: Re: [freeside-users] Freeside Billing Question


On Tue, 2019-06-04 at 15:28 -0700, Brian wrote:

There was no email in the “Batch Errors to Field” Not sure if that could stop the send if there were errors. So I added one.


The only error I could find is this one but it has no date or time in “Logs Outgoing messages”


I can not decipher though.

Hello Brian,


The error you are getting there is because you don't have the employee group ACL for viewing system logs enabled. You can change this under Configuration -> Employees -> Employee groups and access controls, they are named View email logs and View system logs.


Also we just found 4 customers that were set to email but had no email in the fields. Would this generate an error?

It should generate an error in the logs stating there were no recipients. Once you enable the ACL to view those logs you might see some of these under the customer and at Tools -> System -> Job Queue





Nathan Kennedy

Contracted Professional IT

(360) 637-1090


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