[freeside-users] Freeside Billing Question

Brian brian at comtelit.com
Tue Jun 4 15:28:56 PDT 2019









There was no email in the “Batch Errors to Field” Not sure if that could stop the send if there were errors. So I added one.


The only error I could find is this one but it has no date or time in “Logs Outgoing messages”


I can not decipher though.

access denied at /var/www/freeside/search/cust_msg.html line 43.



Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 129

HTML::Mason::Exceptions::rethrow_exception('access denied at /var/www/freeside/search/cust_msg.html line 43.^J') called at /var/www/freeside/search/cust_msg.html line 43

HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f242b6132e0)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1302

eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1292

HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 955

HTML::Mason::Request::call_next('FS::Mason::Request=HASH(0x7f24341e30b0)') called at /var/www/freeside/autohandler line 1

HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f2431efe038)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1297

eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1292

HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 481

eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 481

eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 433

HTML::Mason::Request::exec('FS::Mason::Request=HASH(0x7f24341e30b0)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 165

HTML::Mason::Request::ApacheHandler::exec('FS::Mason::Request=HASH(0x7f24341e30b0)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 831

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x7f242871ddf8)', 'Apache2::RequestRec=SCALAR(0x7f2429092a60)') called at /usr/local/etc/freeside/handler.pl line 142

eval {...} at /usr/local/etc/freeside/handler.pl line 142

HTML::Mason::handler('Apache2::RequestRec=SCALAR(0x7f2429092a60)') called at -e line 0

eval {...} at -e line 0



From: freeside-users <freeside-users-bounces at freeside.biz> On Behalf Of Nathan Kennedy
Sent: Tuesday, June 4, 2019 2:21 PM
To: freeside-users at freeside.biz
Subject: Re: [freeside-users] Freeside Billing Question


On Tue, 2019-06-04 at 13:59 -0700, Brian wrote:

We have used Freeside as our billing system for a few years. We have one problem as of a few months ago. When we send out our clients bills in our monthly mass email (One day per month approx 350 emails/bills). About 220 of the 350 odd customer bills get sent. At first we thought the ISP was blocking us or that we were reaching our limit, but we have confirmed Freeside stops sending the mail/bills at a certain point around 220 then we have to send the rest manually.

Hello Brian,


Freeside does not have any limitations on sending emails out of the system. Did you make sure that each customer has a contact with the Send Invoices set to yes?

You might check the customers billing events as well to see if there were any errors logged on the event.

If those all check out then you can always run the freeside-daily script from the command line with the debugging options enabled to see if there is something causing the script to fail before it can send all of the invoices.





Nathan Kennedy

Contracted Professional IT

(360) 637-1090


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