[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[Isaac Uban]

Any update on this??
I'm having the same issue. 



From: John Wilson 
Sent: Thursday, February 08, 2018 6:09 PM
To: Freeside users mailing list 
Subject: [SPAM] Re: [freeside-users] Real time processing events return status "Failed: Missing payinfo".


  Not sure... According the the docs, payinfo is:

---snip---


  payinfo 
  Payment information (payinfo) can be one of the following types:
  Card Number, P.O., comp issuer (4-8 lowercase alphanumerics; think username) prepayment identifier (see FS::prepay_credit), PayPal transaction ID
---snip---


Maybe someone knows a little more about how that information is handled differently when running a billing event verses real time????









On Thu, Feb 8, 2018 at 3:34 PM Ernie Dunbar <ernied at lightspeed.ca> wrote:

  Hi John.

  The settings in the Real Time Processing event look like this:






  On 2018-02-08 11:06 AM, John Wilson wrote:

    What are the settings in the "Real Time Processing" event?



    On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <ernied at lightspeed.ca> wrote:

      Hi everyone. 


      Our Freeside install has not been sending out our automatic nightly payments to our payment processor through the "freeside-daily" script. Our payment processor receives no data about these attempted transactions, and Freeside's billing events page for these customers displays the following: 


            Event Date Status Trigger Cust# Cust. Status Name Company Address 1 Address 2 City State Zip Country Day phone Night phone Mobile phone Fax number Invoicing email(s) 
            Real Time Processing Jan 15 2018 00:00:02 failed: Missing payinfo Invoice #13423 30003 Active 

      (Customer data redacted for privacy)

      When I google the error "failed: Missing payinfo" all I get is a link to the code in Github that contains the error, found at https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm 


      We're still able to manually process these payments, which is strange. You'd think that if we'd some kind of error in the way we've set up Freeside, or the way the customer is set up in Freeside, then that would fail too. But we know that the payment processor is working properly, they're just not getting any payment requests from us until we do it manually. Naturally, it's not feasible to spend several days going through each account and clicking "Process credit card payment" for over 3,000 customers.


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-- 
--- 
Lightspeed Communications and Dolphin Global Tel 
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet 
Systems and Operations department. 
http://www.lightspeed.ca http://www.dolphintel.com 
Tech Support: 604-482-1192 ext. 2_______________________________________________
  freeside-users mailing list
  freeside-users at freeside.biz
  http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users



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