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<DIV><FONT face=Calibri>Any update on this??</FONT></DIV>
<DIV><FONT face=Calibri>I'm having the same issue. </FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV style="FONT: 10pt Tahoma">
<DIV><BR></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A
title="mailto:johnwilson1969@gmail.com
CTRL + Click to follow link"
href="mailto:johnwilson1969@gmail.com">John Wilson</A> </DIV>
<DIV><B>Sent:</B> Thursday, February 08, 2018 6:09 PM</DIV>
<DIV><B>To:</B> <A title=freeside-users@freeside.biz
href="mailto:freeside-users@freeside.biz">Freeside users mailing list</A> </DIV>
<DIV><B>Subject:</B> [SPAM] Re: [freeside-users] Real time processing events
return status "Failed: Missing payinfo".</DIV></DIV></DIV>
<DIV><BR></DIV>
<DIV dir=ltr>
<DL>
<DT>Not sure... According the the docs, payinfo is:<BR></DT></DL>
<P>---snip---<BR></P>
<DL>
<DT><I>payinfo</I>
<DD><I>Payment information (payinfo) can be one of the following
types:</I></DD></DL><I></I>
<DL>
<DD><I>Card Number, P.O., comp issuer (4-8 lowercase alphanumerics; think
username) prepayment identifier (see <A
title="Freeside:3:Documentation:Developer/FS/prepay credit"
href="http://www.freeside.biz/mediawiki/index.php/Freeside:3:Documentation:Developer/FS/prepay_credit">FS::prepay_credit</A>),
PayPal transaction ID</I></DD></DL>
<P>---snip---<BR></P>
<P>Maybe someone knows a little more about how that information is handled
differently when running a billing event verses real time????</P>
<P><BR></P>
<P><BR></P></DIV><BR>
<DIV class=gmail_quote>
<DIV dir=ltr>On Thu, Feb 8, 2018 at 3:34 PM Ernie Dunbar <<A
href="mailto:ernied@lightspeed.ca">ernied@lightspeed.ca</A>> wrote:<BR></DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV text="#000000" bgcolor="#FFFFFF">
<P>Hi John.</P>
<P>The settings in the Real Time Processing event look like this:<BR><BR><IMG
alt="" src="cid:part1.9AB97EB2.236B6406@lightspeed.ca" width=1024
height=779><BR></P><BR>
<DIV class=m_913799122795901762moz-cite-prefix>On 2018-02-08 11:06 AM, John
Wilson wrote:<BR></DIV></DIV>
<DIV text="#000000" bgcolor="#FFFFFF">
<BLOCKQUOTE type="cite">
<DIV dir=ltr>What are the settings in the "Real Time Processing"
event?<BR></DIV><BR>
<DIV class=gmail_quote>
<DIV dir=ltr>On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <<A
href="mailto:ernied@lightspeed.ca"
target=_blank>ernied@lightspeed.ca</A>> wrote:<BR></DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV text="#000000" bgcolor="#FFFFFF">
<P>Hi everyone. <BR></P>
<P>Our Freeside install has not been sending out our automatic nightly
payments to our payment processor through the "freeside-daily" script. Our
payment processor receives no data about these attempted transactions, and
Freeside's billing events page for these customers displays the following:
<BR></P>
<TABLE class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: medium; BORDER-TOP: rgb(153,153,153) 1px solid; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: rgb(153,153,153) 1px solid; WHITE-SPACE: normal; WORD-SPACING: 0px; BORDER-BOTTOM: rgb(153,153,153) 1px solid; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(0,0,0); FONT-STYLE: normal; BORDER-LEFT: rgb(153,153,153) 1px solid; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(248,248,248); TEXT-INDENT: 0px; border-radius: 2px; font-variant-ligatures: normal; font-variant-caps: normal; text-decoration-style: initial; text-decoration-color: initial"
cellSpacing=0 cellPadding=0>
<THEAD style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif">
<TR style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif">
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc rowSpan=2><A
style="BORDER-TOP-STYLE: none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-BOTTOM-STYLE: none; COLOR: rgb(0,0,0); BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none"
href="https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event"
target=_blank>Event</A></TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Date</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Status</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Trigger</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Cust#</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Cust. Status</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Name</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Company</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Address 1</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Address 2</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>City</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>State</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Zip</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Country</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Day phone</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Night phone</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Mobile phone</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Fax number</TH>
<TH class=m_913799122795901762m_-4783576057448299323grid
style="FONT-SIZE: 14px; BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: rgb(153,153,153) 1px solid; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
bgColor=#cccccc>Invoicing email(s)</TH></TR></THEAD>
<TBODY style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif">
<TR id=m_913799122795901762m_-4783576057448299323
class=m_913799122795901762m_-4783576057448299323row0
style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BACKGROUND-COLOR: rgb(238,238,238)">
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=left>Real Time Processing</TD>
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=right>Jan 15 2018 00:00:02</TD>
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=left>failed: Missing payinfo</TD>
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=left><A
style="BORDER-TOP-STYLE: none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-BOTTOM-STYLE: none; COLOR: rgb(0,0,0); BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none"
href="https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423"
target=_blank>Invoice #13423</A></TD>
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=right><A
style="BORDER-TOP-STYLE: none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-BOTTOM-STYLE: none; COLOR: rgb(0,0,0); BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none"
href="https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003"
target=_blank>30003</A></TD>
<TD class=m_913799122795901762m_-4783576057448299323grid
style="BORDER-TOP: medium none; FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif; BORDER-RIGHT: medium none; VERTICAL-ALIGN: top; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 2px; EMPTY-CELLS: show; PADDING-LEFT: 3px; BORDER-LEFT: medium none; PADDING-RIGHT: 3px"
align=center><FONT
style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif"
color=#00cc00><B
style="FONT-FAMILY: Arial,Verdana,Helvetica,sans-serif">Active</B></FONT></TD></TR></TBODY></TABLE>
<P>(Customer data redacted for privacy)</P>
<P>When I google the error "failed: Missing payinfo" all I get is a link
to the code in Github that contains the error, found at <A
href="https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm"
target=_blank>https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm</A>
<BR></P>
<P>We're still able to manually process these payments, which is strange.
You'd think that if we'd some kind of error in the way we've set up
Freeside, or the way the customer is set up in Freeside, then that would
fail too. But we know that the payment processor is working properly,
they're just not getting any payment requests from us until we do it
manually. Naturally, it's not feasible to spend several days going through
each account and clicking "Process credit card payment" for over 3,000
customers.<BR></P><PRE class=m_913799122795901762m_-4783576057448299323moz-signature cols="72">--
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
<A class=m_913799122795901762m_-4783576057448299323moz-txt-link-freetext href="http://www.lightspeed.ca" target=_blank>http://www.lightspeed.ca</A> <A class=m_913799122795901762m_-4783576057448299323moz-txt-link-freetext href="http://www.dolphintel.com" target=_blank>http://www.dolphintel.com</A>
Tech Support: <A href="tel:%28604%29%20482-1192" target=_blank value="+16044821192">604-482-1192 ext. 2</A></PRE></DIV>_______________________________________________<BR>freeside-users
mailing list<BR><A href="mailto:freeside-users@freeside.biz"
target=_blank>freeside-users@freeside.biz</A><BR><A
href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users"
rel=noreferrer
target=_blank>http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</A><BR></BLOCKQUOTE></DIV><BR>
<FIELDSET class=m_913799122795901762mimeAttachmentHeader></FIELDSET> <BR><PRE>_______________________________________________
freeside-users mailing list
<A class=m_913799122795901762moz-txt-link-abbreviated href="mailto:freeside-users@freeside.biz" target=_blank>freeside-users@freeside.biz</A>
<A class=m_913799122795901762moz-txt-link-freetext href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users" target=_blank>http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</A>
</PRE></BLOCKQUOTE><BR><PRE class=m_913799122795901762moz-signature cols="72">--
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
<A class=m_913799122795901762moz-txt-link-freetext href="http://www.lightspeed.ca" target=_blank>http://www.lightspeed.ca</A> <A class=m_913799122795901762moz-txt-link-freetext href="http://www.dolphintel.com" target=_blank>http://www.dolphintel.com</A>
Tech Support: <A href="tel:(604)%20482-1192" target=_blank value="+16044821192">604-482-1192 ext. 2</A></PRE></DIV>_______________________________________________<BR>freeside-users
mailing list<BR><A href="mailto:freeside-users@freeside.biz"
target=_blank>freeside-users@freeside.biz</A><BR><A
href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users"
rel=noreferrer
target=_blank>http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</A><BR></BLOCKQUOTE></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>freeside-users mailing
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