[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[John Wilson]

Not sure... According the the docs, payinfo is:

---snip---
*payinfo**Payment information (payinfo) can be one of the following
types:* *Card
Number, P.O., comp issuer (4-8 lowercase alphanumerics; think username)
prepayment identifier (see FS::prepay_credit
<http://www.freeside.biz/mediawiki/index.php/Freeside:3:Documentation:Developer/FS/prepay_credit>),
PayPal transaction ID*

---snip---

Maybe someone knows a little more about how that information is handled
differently when running a billing event verses real time????




On Thu, Feb 8, 2018 at 3:34 PM Ernie Dunbar <ernied at lightspeed.ca> wrote:

> Hi John.
>
> The settings in the Real Time Processing event look like this:
>
>
>
> On 2018-02-08 11:06 AM, John Wilson wrote:
>
> What are the settings in the "Real Time Processing" event?
>
> On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <ernied at lightspeed.ca> wrote:
>
>> Hi everyone.
>>
>> Our Freeside install has not been sending out our automatic nightly
>> payments to our payment processor through the "freeside-daily" script. Our
>> payment processor receives no data about these attempted transactions, and
>> Freeside's billing events page for these customers displays the following:
>> Event
>> <https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event>
>> Date Status Trigger Cust# Cust. Status Name Company Address 1 Address 2
>> City State Zip Country Day phone Night phone Mobile phone Fax number Invoicing
>> email(s)
>> Real Time Processing Jan 15 2018 00:00:02 failed: Missing payinfo Invoice
>> #13423 <https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423>
>> 30003 <https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003>
>> *Active*
>>
>> (Customer data redacted for privacy)
>>
>> When I google the error "failed: Missing payinfo" all I get is a link to
>> the code in Github that contains the error, found at
>> https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm
>>
>> We're still able to manually process these payments, which is strange.
>> You'd think that if we'd some kind of error in the way we've set up
>> Freeside, or the way the customer is set up in Freeside, then that would
>> fail too. But we know that the payment processor is working properly,
>> they're just not getting any payment requests from us until we do it
>> manually. Naturally, it's not feasible to spend several days going through
>> each account and clicking "Process credit card payment" for over 3,000
>> customers.
>>
>> --
>> ---
>> Lightspeed Communications and Dolphin Global Tel
>> VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
>> Systems and Operations department. http://www.lightspeed.ca http://www.dolphintel.com
>> Tech Support: 604-482-1192 ext. 2 <%28604%29%20482-1192>
>>
>> _______________________________________________
>> freeside-users mailing list
>> freeside-users at freeside.biz
>> http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>>
>
>
> _______________________________________________
> freeside-users mailing listfreeside-users at freeside.bizhttp://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>
>
> --
> ---
> Lightspeed Communications and Dolphin Global Tel
> VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
> Systems and Operations department. http://www.lightspeed.ca http://www.dolphintel.com
> Tech Support: 604-482-1192 ext. 2 <(604)%20482-1192>
>
> _______________________________________________
> freeside-users mailing list
> freeside-users at freeside.biz
> http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>
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