<div dir="ltr"><dl><dt>Not sure... According the the docs, payinfo is:<br></dt></dl><p>---snip---<br></p><dl><dt><i>payinfo</i></dt><dd><i>Payment information (payinfo) can be one of the following types:</i></dd></dl><i>
</i><dl><dd><i>Card Number, P.O., comp issuer (4-8 lowercase alphanumerics; think username) prepayment identifier (see <a href="http://www.freeside.biz/mediawiki/index.php/Freeside:3:Documentation:Developer/FS/prepay_credit" title="Freeside:3:Documentation:Developer/FS/prepay credit">FS::prepay_credit</a>), PayPal transaction ID</i></dd></dl><p>---snip---<br></p><p>Maybe someone knows a little more about how that information is handled differently when running a billing event verses real time????</p><p><br></p><p><br></p></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Feb 8, 2018 at 3:34 PM Ernie Dunbar <<a href="mailto:ernied@lightspeed.ca">ernied@lightspeed.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div text="#000000" bgcolor="#FFFFFF">
<p>Hi John.</p>
<p>The settings in the Real Time Processing event look like this:<br>
<br>
<img src="cid:part1.9AB97EB2.236B6406@lightspeed.ca" alt="" width="1024" height="779"><br>
</p>
<br>
<div class="m_913799122795901762moz-cite-prefix">On 2018-02-08 11:06 AM, John Wilson
wrote:<br>
</div>
</div><div text="#000000" bgcolor="#FFFFFF"><blockquote type="cite">
<div dir="ltr">What are the settings in the "Real Time Processing"
event?<br>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr">On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <<a href="mailto:ernied@lightspeed.ca" target="_blank">ernied@lightspeed.ca</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p>Hi everyone. <br>
</p>
<p>Our Freeside install has not been sending out our
automatic nightly payments to our payment processor
through the "freeside-daily" script. Our payment processor
receives no data about these attempted transactions, and
Freeside's billing events page for these customers
displays the following: <br>
</p>
<table class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;border:1px solid rgb(153,153,153);border-radius:2px;color:rgb(0,0,0);font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(248,248,248);text-decoration-style:initial;text-decoration-color:initial" cellspacing="0" cellpadding="0">
<thead style="font-family:Arial,Verdana,Helvetica,sans-serif"><tr style="font-family:Arial,Verdana,Helvetica,sans-serif">
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="2" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc"><a href="https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event" style="font-family:Arial,Verdana,Helvetica,sans-serif;border-style:none;color:rgb(0,0,0)" target="_blank">Event</a></th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Date</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Status</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Trigger</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Cust#</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Cust.
Status</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Name</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Company</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Address 1</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Address 2</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">City</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">State</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Zip</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Country</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Day phone</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Night
phone</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Mobile
phone</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Fax number</th>
<th class="m_913799122795901762m_-4783576057448299323grid" rowspan="1" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border-top:none;border-right:none;border-left:none;empty-cells:show;font-size:14.4px;border-bottom:1px solid rgb(153,153,153)" bgcolor="#cccccc">Invoicing
email(s)</th>
</tr>
</thead><tbody style="font-family:Arial,Verdana,Helvetica,sans-serif">
<tr id="m_913799122795901762m_-4783576057448299323" class="m_913799122795901762m_-4783576057448299323row0" style="font-family:Arial,Verdana,Helvetica,sans-serif;background-color:rgb(238,238,238)">
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="left">Real Time Processing</td>
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="right">Jan 15 2018 00:00:02</td>
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="left">failed: Missing payinfo</td>
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="left"><a href="https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423" style="font-family:Arial,Verdana,Helvetica,sans-serif;border-style:none;color:rgb(0,0,0)" target="_blank">Invoice
#13423</a></td>
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="right"><a href="https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003" style="font-family:Arial,Verdana,Helvetica,sans-serif;border-style:none;color:rgb(0,0,0)" target="_blank">30003</a></td>
<td class="m_913799122795901762m_-4783576057448299323grid" style="font-family:Arial,Verdana,Helvetica,sans-serif;vertical-align:top;padding-left:3px;padding-right:3px;padding-bottom:2px;border:none;empty-cells:show" align="center"><font style="font-family:Arial,Verdana,Helvetica,sans-serif" color="#00CC00"><b style="font-family:Arial,Verdana,Helvetica,sans-serif">Active</b></font></td>
</tr>
</tbody>
</table>
<p>(Customer data redacted for privacy)</p>
<p>When I google the error "failed: Missing payinfo" all I
get is a link to the code in Github that contains the
error, found at <a href="https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm" target="_blank">https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm</a>
<br>
</p>
<p>We're still able to manually process these payments,
which is strange. You'd think that if we'd some kind of
error in the way we've set up Freeside, or the way the
customer is set up in Freeside, then that would fail too.
But we know that the payment processor is working
properly, they're just not getting any payment requests
from us until we do it manually. Naturally, it's not
feasible to spend several days going through each account
and clicking "Process credit card payment" for over 3,000
customers.<br>
</p>
<pre class="m_913799122795901762m_-4783576057448299323moz-signature" cols="72">--
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
<a class="m_913799122795901762m_-4783576057448299323moz-txt-link-freetext" href="http://www.lightspeed.ca" target="_blank">http://www.lightspeed.ca</a> <a class="m_913799122795901762m_-4783576057448299323moz-txt-link-freetext" href="http://www.dolphintel.com" target="_blank">http://www.dolphintel.com</a>
Tech Support: <a href="tel:%28604%29%20482-1192" value="+16044821192" target="_blank">604-482-1192 ext. 2</a></pre>
</div>
_______________________________________________<br>
freeside-users mailing list<br>
<a href="mailto:freeside-users@freeside.biz" target="_blank">freeside-users@freeside.biz</a><br>
<a href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users" rel="noreferrer" target="_blank">http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</a><br>
</blockquote>
</div>
<br>
<fieldset class="m_913799122795901762mimeAttachmentHeader"></fieldset>
<br>
<pre>_______________________________________________
freeside-users mailing list
<a class="m_913799122795901762moz-txt-link-abbreviated" href="mailto:freeside-users@freeside.biz" target="_blank">freeside-users@freeside.biz</a>
<a class="m_913799122795901762moz-txt-link-freetext" href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users" target="_blank">http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</a>
</pre>
</blockquote>
<br>
<pre class="m_913799122795901762moz-signature" cols="72">--
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
<a class="m_913799122795901762moz-txt-link-freetext" href="http://www.lightspeed.ca" target="_blank">http://www.lightspeed.ca</a> <a class="m_913799122795901762moz-txt-link-freetext" href="http://www.dolphintel.com" target="_blank">http://www.dolphintel.com</a>
Tech Support: <a href="tel:(604)%20482-1192" value="+16044821192" target="_blank">604-482-1192 ext. 2</a></pre>
</div>
_______________________________________________<br>
freeside-users mailing list<br>
<a href="mailto:freeside-users@freeside.biz" target="_blank">freeside-users@freeside.biz</a><br>
<a href="http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users" rel="noreferrer" target="_blank">http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users</a><br>
</blockquote></div>