[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[Ernie Dunbar]

Hi John.

The settings in the Real Time Processing event look like this:



On 2018-02-08 11:06 AM, John Wilson wrote:
> What are the settings in the "Real Time Processing" event?
>
> On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <ernied at lightspeed.ca 
> <mailto:ernied at lightspeed.ca>> wrote:
>
>     Hi everyone.
>
>     Our Freeside install has not been sending out our automatic
>     nightly payments to our payment processor through the
>     "freeside-daily" script. Our payment processor receives no data
>     about these attempted transactions, and Freeside's billing events
>     page for these customers displays the following:
>
>     Event
>     <https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event>
>     	Date 	Status 	Trigger 	Cust# 	Cust. Status 	Name 	Company
>     Address 1 	Address 2 	City 	State 	Zip 	Country 	Day phone 	Night
>     phone 	Mobile phone 	Fax number 	Invoicing email(s)
>     Real Time Processing 	Jan 15 2018 00:00:02 	failed: Missing
>     payinfo 	Invoice #13423
>     <https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423>
>     	30003
>     <https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003>
>     	*Active*
>
>     (Customer data redacted for privacy)
>
>     When I google the error "failed: Missing payinfo" all I get is a
>     link to the code in Github that contains the error, found at
>     https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm
>
>
>     We're still able to manually process these payments, which is
>     strange. You'd think that if we'd some kind of error in the way
>     we've set up Freeside, or the way the customer is set up in
>     Freeside, then that would fail too. But we know that the payment
>     processor is working properly, they're just not getting any
>     payment requests from us until we do it manually. Naturally, it's
>     not feasible to spend several days going through each account and
>     clicking "Process credit card payment" for over 3,000 customers.
>
>     -- 
>     ---
>     Lightspeed Communications and Dolphin Global Tel
>     VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
>     Systems and Operations department.
>     http://www.lightspeed.ca  http://www.dolphintel.com  
>     Tech Support:604-482-1192 ext. 2 <tel:%28604%29%20482-1192>
>
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>
>
>
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-- 
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
http://www.lightspeed.ca  http://www.dolphintel.com  
Tech Support: 604-482-1192 ext. 2

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