[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[John Wilson]

What are the settings in the "Real Time Processing" event?

On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <ernied at lightspeed.ca> wrote:

> Hi everyone.
>
> Our Freeside install has not been sending out our automatic nightly
> payments to our payment processor through the "freeside-daily" script. Our
> payment processor receives no data about these attempted transactions, and
> Freeside's billing events page for these customers displays the following:
> Event
> <https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event>
> Date Status Trigger Cust# Cust. Status Name Company Address 1 Address 2
> City State Zip Country Day phone Night phone Mobile phone Fax number Invoicing
> email(s)
> Real Time Processing Jan 15 2018 00:00:02 failed: Missing payinfo Invoice
> #13423 <https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423>
> 30003 <https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003>
> *Active*
>
> (Customer data redacted for privacy)
>
> When I google the error "failed: Missing payinfo" all I get is a link to
> the code in Github that contains the error, found at
> https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm
>
> We're still able to manually process these payments, which is strange.
> You'd think that if we'd some kind of error in the way we've set up
> Freeside, or the way the customer is set up in Freeside, then that would
> fail too. But we know that the payment processor is working properly,
> they're just not getting any payment requests from us until we do it
> manually. Naturally, it's not feasible to spend several days going through
> each account and clicking "Process credit card payment" for over 3,000
> customers.
>
> --
> ---
> Lightspeed Communications and Dolphin Global Tel
> VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
> Systems and Operations department. http://www.lightspeed.ca http://www.dolphintel.com
> Tech Support: 604-482-1192 ext. 2 <(604)%20482-1192>
>
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