[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[Ernie Dunbar]

Hi everyone.

Our Freeside install has not been sending out our automatic nightly 
payments to our payment processor through the "freeside-daily" script. 
Our payment processor receives no data about these attempted 
transactions, and Freeside's billing events page for these customers 
displays the following:

Event 
<https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event> 
	Date 	Status 	Trigger 	Cust# 	Cust. Status 	Name 	Company 	Address 1 
Address 2 	City 	State 	Zip 	Country 	Day phone 	Night phone 	Mobile 
phone 	Fax number 	Invoicing email(s)
Real Time Processing 	Jan 15 2018 00:00:02 	failed: Missing payinfo 
Invoice #13423 
<https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423> 
30003 <https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003> 
	*Active*

(Customer data redacted for privacy)

When I google the error "failed: Missing payinfo" all I get is a link to 
the code in Github that contains the error, found at 
https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm 


We're still able to manually process these payments, which is strange. 
You'd think that if we'd some kind of error in the way we've set up 
Freeside, or the way the customer is set up in Freeside, then that would 
fail too. But we know that the payment processor is working properly, 
they're just not getting any payment requests from us until we do it 
manually. Naturally, it's not feasible to spend several days going 
through each account and clicking "Process credit card payment" for over 
3,000 customers.

-- 
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
http://www.lightspeed.ca http://www.dolphintel.com
Tech Support: 604-482-1192 ext. 2

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