[freeside-users] Our automatic payments have stopped workingsometime since December 15th.

[Sean Dinwiddie]

How may the community help to bring about solutions?
  
   Best regards, 
 Web Services
Sean Dinwiddie
833 Mistletoe Ln A1
Redding, CA 96002
530-224-6866 x107
Sean at shasta.com
ICQ 147463925

----------------------------------------

  

----------------------------------------
 From: "Paul McNary" <pmcnary at cameron.net>
Sent: Thursday, February 1, 2018 1:11 PM
To: "Freeside users mailing list" <freeside-users at freeside.biz>, "Trent 
Creekmore" <trent at netservisity.com>
Subject: Re: [freeside-users] Our automatic payments have stopped 
workingsometime since December 15th.   
Open Source doesn't mean FREE!

On 2/1/2018 12:43 PM, Trent Creekmore wrote:
> I feel his attitude is justified.
>
> I have been fiddling with this software for a month, and I have still 
been unable to get it installed. It may be open source, but the 
Documentation seems to be closed.
> Most of the documentation on FreeSide is outright incorrect, not 
documented well enough, or completely missing. Nobody outside FreeSide 
cannot even help with the Wiki, because I have mentioned before; closed.
>
> Shall I give an example?
>
> 
http://www.freeside.biz/mediawiki/index.php/Freeside:4:Documentation:Install
ingOnDebian8
>
> ====================================================================
> Add the following apt sources to /etc/apt/sources.list (for Debian 8.x 
"jessie"):
>
> deb [trusted=yes] http://pkg.freeside.biz/freeside-jessie/ ./
> deb [trusted=yes] http://pkg.freeside.biz/freeside4-jessie-stable/ ./
>
> ====================================================================
>
>
> Guess what? There are not even any packages in the directory 
/freeside4-jessie-stable.
>
> Seriously dude?
>
>
> Normally when dealing with Open Source Projects there is a place to 
report bugs. I am seeing nothing in the case of FreeSide except people 
posting they have issues in the mailing list, and I see some items they are 
posting in the mailing which are clearly bugs which should reported, 
andresolved on the FreeSide end . I also do not see any place for any users 
to submit patches for any bugs. Not much of a community if the community 
cannot even be involved much.
>
> How about you clean up the community before criticizing others on their 
justified frustration?
>
>
>
>
> -----Original Message-----
> From: freeside-users [mailto:freeside-users-bounces at freeside.biz] On 
Behalf Of Ivan Kohler
> Sent: Thursday, February 1, 2018 12:17 PM
> To: Freeside users mailing list <freeside-users at freeside.biz>
> Subject: Re: [freeside-users] Our automatic payments have stopped working 
sometime since December 15th.
>
> On Thu, Feb 01, 2018 at 09:44:24AM -0800, Ernie Dunbar wrote:
>> Hey, no problem. We don't need any troubleshooting for the billing
>> software the company relies on for income or anything. It's completely 
cool!
>>
>> Or how about not? I don't mean to get pissy or anything, but this is
>> just kind of important to the amount of work we have to do around here
>> to get paid, you know?
> Ernie,
>
> I'm thrilled the software was useful to your business and sad you are 
having trouble with things.
>
> However, the attitude you are conveying in this post to the public 
mailing list is completely unacceptable.
>
> You downloaded the free and open-source software for no cost. YOU are 
responsible for running it and troubleshooting it.
>
> A mailing list where members of the community gather is NOT a support 
forum for a commerical product and it is completely and entirely 
inappropriate of you to treat it this way and "get pissy" because no one 
happened to have any input on your message.
>
> You get out of the open-source community what you put it. If you 
participate and help other folks, contribute code or documentation, or 
otherwise give back and participate, then people will be jumping all over 
themselves to answer any questions you have. OTOH, "if you plant ice, 
you're gonna harvest wind."
>
> You always have the option of purchasing support from ourselves or a 
third-party consultant if you'd prefer someone paid to help you directly.
>
> Thank you for your understanding. Take care.
>
> --
> Ivan Kohler
> President and Head Geek, Freeside Internet Services, Inc. 
http://freeside.biz/ Debian GNU/Linux developer | CPAN author | cat person 
| ski addict _______________________________________________
> freeside-users mailing list
> freeside-users at freeside.biz
> http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>
> _______________________________________________
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> freeside-users at freeside.biz
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