<span style="font-family: Arial, Helvetica, Sans-Serif; font-size: 12px"><div>How may the community help to bring about solutions?</div>
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<div>Best regards,
<div><a href="https://shasta.com"><img alt="" src="https://shasta.com/wp-content/uploads/old-logo-overlay-1.png" width="200" /></a></div>
<div style="margin-left: 25px;"><i>Web Services</i><br />
<b>Sean Dinwiddie</b><br />
<code>833 Mistletoe Ln A1<br />
Redding, CA 96002<br />
530-224-6866 x107<br />
Sean@shasta.com<br />
ICQ 147463925</code></div>
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<div><span style="font-family: tahoma,arial,sans-serif; font-size: 10pt;"><b>From</b>: "Paul McNary" <pmcnary@cameron.net><br />
<b>Sent</b>: Thursday, February 1, 2018 1:11 PM<br />
<b>To</b>: "Freeside users mailing list" <freeside-users@freeside.biz>, "Trent Creekmore" <trent@netservisity.com><br />
<b>Subject</b>: Re: [freeside-users] Our automatic payments have stopped workingsometime since December 15th.</span>
<div> </div>
Open Source doesn't mean FREE!<br />
<br />
<br />
On 2/1/2018 12:43 PM, Trent Creekmore wrote:<br />
> I feel his attitude is justified.<br />
><br />
> I have been fiddling with this software for a month, and I have still been unable to get it installed. It may be open source, but the Documentation seems to be closed.<br />
> Most of the documentation on FreeSide is outright incorrect, not documented well enough, or completely missing. Nobody outside FreeSide cannot even help with the Wiki, because I have mentioned before; closed.<br />
><br />
> Shall I give an example?<br />
><br />
> http://www.freeside.biz/mediawiki/index.php/Freeside:4:Documentation:InstallingOnDebian8<br />
><br />
> ====================================================================<br />
> Add the following apt sources to /etc/apt/sources.list (for Debian 8.x "jessie"):<br />
><br />
> deb [trusted=yes] http://pkg.freeside.biz/freeside-jessie/ ./<br />
> deb [trusted=yes] http://pkg.freeside.biz/freeside4-jessie-stable/ ./<br />
><br />
> ====================================================================<br />
><br />
><br />
> Guess what? There are not even any packages in the directory /freeside4-jessie-stable.<br />
><br />
> Seriously dude?<br />
><br />
><br />
> Normally when dealing with Open Source Projects there is a place to report bugs. I am seeing nothing in the case of FreeSide except people posting they have issues in the mailing list, and I see some items they are posting in the mailing which are clearly bugs which should reported, andresolved on the FreeSide end . I also do not see any place for any users to submit patches for any bugs. Not much of a community if the community cannot even be involved much.<br />
><br />
> How about you clean up the community before criticizing others on their justified frustration?<br />
><br />
><br />
><br />
><br />
> -----Original Message-----<br />
> From: freeside-users [mailto:freeside-users-bounces@freeside.biz] On Behalf Of Ivan Kohler<br />
> Sent: Thursday, February 1, 2018 12:17 PM<br />
> To: Freeside users mailing list <freeside-users@freeside.biz><br />
> Subject: Re: [freeside-users] Our automatic payments have stopped working sometime since December 15th.<br />
><br />
> On Thu, Feb 01, 2018 at 09:44:24AM -0800, Ernie Dunbar wrote:<br />
>> Hey, no problem. We don't need any troubleshooting for the billing<br />
>> software the company relies on for income or anything. It's completely cool!<br />
>><br />
>> Or how about not? I don't mean to get pissy or anything, but this is<br />
>> just kind of important to the amount of work we have to do around here<br />
>> to get paid, you know?<br />
> Ernie,<br />
><br />
> I'm thrilled the software was useful to your business and sad you are having trouble with things.<br />
><br />
> However, the attitude you are conveying in this post to the public mailing list is completely unacceptable.<br />
><br />
> You downloaded the free and open-source software for no cost. YOU are responsible for running it and troubleshooting it.<br />
><br />
> A mailing list where members of the community gather is NOT a support forum for a commerical product and it is completely and entirely inappropriate of you to treat it this way and "get pissy" because no one happened to have any input on your message.<br />
><br />
> You get out of the open-source community what you put it. If you participate and help other folks, contribute code or documentation, or otherwise give back and participate, then people will be jumping all over themselves to answer any questions you have. OTOH, "if you plant ice, you're gonna harvest wind."<br />
><br />
> You always have the option of purchasing support from ourselves or a third-party consultant if you'd prefer someone paid to help you directly.<br />
><br />
> Thank you for your understanding. Take care.<br />
><br />
> --<br />
> Ivan Kohler<br />
> President and Head Geek, Freeside Internet Services, Inc. http://freeside.biz/ Debian GNU/Linux developer | CPAN author | cat person | ski addict _______________________________________________<br />
> freeside-users mailing list<br />
> freeside-users@freeside.biz<br />
> http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users<br />
><br />
> _______________________________________________<br />
> freeside-users mailing list<br />
> freeside-users@freeside.biz<br />
> http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users<br />
<br />
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