[freeside-users] Questions about Freeside features

Erreu Gedmon eg at keyway.net
Sun Jan 29 11:23:57 PST 2017

I'm a little confused. Some of these are listed right on the main page of the website, http://www.freeside.biz .


    Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
    VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.
    Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing.


    Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
    Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
    Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.


    Complete, integrated network monitoring system included, based on Torrus from K-Open GmbH
    SNMP discovery, collection and graphing
    95th percentile and volume billing


    Online signup page with immediate credit card authorization and provisioning.
    Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
    Simple API available to write your own self-service pages or applications.


    Unlimited resellers with branded invoices, individual pricing and payment gateways.
    Virtualized reseller access allows resellers access to only their own customers.
    Flexible, fine-grained access control

Are you asking because you couldn't determine the answer after looking at the demo? http://www.freeside.biz/freeside/demo.html

Erreu Gedmon

"You see persons and things not as they are but as you are."
        -- Anthony De Mello

On 01/26/2017 01:23 PM, Juan Luis Baptiste wrote:
> Hi,
> I'm a new user here, I'll be working on a small rural ISP on Argentina. Currently we use an in-house developed platform to handle everything related to the business, but it's starting to sh
> ow its age and will not be able to scale, so we started looking for a replacement, and among our search we found freeside. I have been reviewing the feature list and documentation (which bt
> w is very scarce) and I have some questions I was hoping to get answered here to get a better idea of Freeside capabilities:
> * Operators portal, where operator can see their pending installations, admins can schedule new/modify installations, etc.
> * Commercial lead management.
> * hardware inventory management.
> * Support of ftth hardware.
> * Possibility to integrate with external systems like other CRMs, ticketing systems (like OTRS), inventory (like glpi), reporting tools, etc.
> * Customer contract management.
> * Taxes customization so we can adapt it to local Argentina rules.
> * Automatic deactivation of customer account for late payments.
> * Localized interfaces with spanish support.
> I think that is for now, I'll be playing with the demo to get a better idea of what Freeside offers, but in the mean time answers to these questions would be of great help.
> Cheers,
> -- 
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> freeside-users mailing list
> freeside-users at freeside.biz
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