[freeside] New Customer Problems

ivan ivan at 420.am
Tue Feb 1 15:44:52 PST 2000


On Wed, Feb 02, 2000 at 10:04:08AM +1100, colinc wrote:
> ivan wrote:
> 
> > I don't have enough information to diagnose your browse/search problem.
> > Perhaps you're misunderstanding which tables each option searches?
> 
> I have now managed to enter in the customer detail in successfully, but the browse
> options still exists
> 
> For example, clicking on browse customers (by last name) will give me an error
> 
>     Error processing your request
>     Your request could not be processed because of the following error:
> 
>     No matching customers found!


> This happens with almost all the browse options except for packages (by package
> number) which will display packages ordered by the customer.
> The seacrh options produces an error, eg searching by last name, although there are
> customer details in the database.

How have you verified this?  Is there anything in the cust_main table in
the database?

Do you get anything in the server's error log?

What OS, database, versions, etc., are you using?  What method are you
using to run the scripts as the Freeside user (mod_perl, suExec, setuid)?

Are you sure your browser isn't simply caching old results?  Have you set
the option to verify documents every time, rather than once per session?

> Another question, is it necessary to setup the sevice definition?

If you want to offer services (as opposed to offering empty packages),
then yes.

> > On Tue, Feb 01, 2000 at 12:59:11PM +1100, colinc wrote:
> > >
> > > Anyway, another problem is choosing any of the browse options, I have
> > > customers (manually entered) in the mysql database but it continues to say
> > > that there are no matching customer, same error occurs when i do a search for
> > > a customer that is already in the database.
> > >
> > > Any suggestion would be appreciated, thanks.
> > >
> > > Colin.
> > >
> >
> > --
> > _ivan
> 

-- 
_ivan



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