Newbie - Getting Freeside to work

John Vozza john at
Tue Dec 8 14:18:46 PST 1998

I have tried adding tax rates, changing them, setting them back to zero
and yet I still get the same error message.

Guess I screwed something up. Should I delete the database and start

NetRom Internet Services			973-208-1339 voice
john at					973-208-0942 fax

On Tue, 8 Dec 1998, Mark Williamson wrote:

> John Vozza  wrote:
> >I have been struggling to get freeside 1.1.6 to work.  I now seem to have
> >all the pieces in place but yet when I try to enter a new customer I get
> >the following response back:
> >  Error updating customer information
> >   Your update did not occur because of the following error:
> >   Unknown state/county/country
> >   Hit the Back button in your web browser, correct this mistake, and
> >   submit the form again.
> >I'm just not sure where to look to correct this problem. I selected as
> >state "NJ" all New Jersey jokes aside, we are not unknown!  Country shows
> >on the form as US (hard coded?) and I see no place for county, well other
> >then the State/county/country drop-down box. Pointers, direction, hits on
> >my head with a clue bat? 
> Yes I had a simular problem..  but really it didn't show first up..  as I jump into the Tax Rate County page 
> cust_main_county.cgi  and the first thing that I done was I hit Expand next to the AL, then I found myself in a form 
> cust_main_county-expand.cgi ..  and I typed VIC..  but that was only due to the fact I didn't have a Australian state in 
> the system..    Latter I discovered that the new customer form would not process unless I used my added entry..  This 
> could be a bug..  not really sure...   All I say have a play and post your result back here..  It could be a Bug, or could be 
> a problem on our understanding on how the program is meant to work.
> Cheers
> Mark

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