[freeside-users] Error on new customers since upgrade to 4.3

[John Wilson]

Thanks Nathan,

I did find some issues with Templates, my templates were not showing up in
the GUI, looking in the database they did exist in the "template_content"
table. I created a new template in the GUI and when looking at the link
from "template_content" back to "msg_template", the old template entries in
this table had 'agentnum' and 'msgclass' set to null, setting these with a
valid agentnum and msgclass (as the newly created entry had), the old
templates showed back up in the GUI.

Hopefully will know for sure tomorrow when processing some customers.

Thanks again.
John.



On Tue, Sep 10, 2019 at 3:54 PM Nathan Kennedy <nathan at nkent.us> wrote:

> On Mon, 2019-09-09 at 12:39 -0400, John Wilson wrote:
>
> I migrated a very old install (3.92) a few days ago to a new server
> (debian 9.9 w/Freeside 4.3 - installed from freeside-stretch repo) and
> everything seemed to check out. Took a few payments, changed a few
> packages, etc.
>
> Today had a couple of new sign ups, when processing a payment on these 2
> new customers (initial payment and a payment to one account after the
> initial setup/payment)
>
> Hello John,
>
> I would look at your message templates for sending payment receipts and
> the such as they are probably using a substitution variable that is not
> compatible with version 4.x. The main one that I can think of offhand would
> be anything using $payby as that is no longer used in version 4.x, but
> there could be others.
>
> Cheers,
>
> --
>
> Nathan Kennedy
> Contracted Professional IT
> (360) 637-1090
> https://www.nkent.us/
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>
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