[freeside-users] RT switching from Domain Name to IP address

[Nathan Kennedy]

On Sat, 2019-03-23 at 18:06 -0500, Isaac Uban wrote:
> If I try to create a ticket for a customer in freeside I'm taken to
> the IP of the freeside/RT box instead of the domain name. This
> obviously throws a certificate error and requires me to log in again.
Hello Isaac,

You need to make changes to the RT configuration:

Go to /opt/rt3/etc and edit the RT_SiteConfig.pm file
Change the value of $RT::URI::freeside::URL to the URL you will be
using to access Freeside, be sure not to add a trailing /
Save the file
Reload apache

While you are in there you may want to add:
Set($WebDomain, 'your_freeside_hostname');
Set($WebPort, 443);

Those will reduce some spammage in your logs and make things run a tad
smoother.

Cheers,



-- 
Nathan Kennedy
Contracted Professional IT
(360) 637-1090
https://www.nkent.us/
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