[freeside-users] Packages do not provision services

Nathan Kennedy nathan at nkent.us
Wed Jan 30 07:18:00 PST 2019

On Wed, 2019-01-30 at 09:49 -0500, Steve wrote:
> I've had this problem since I first used Freeside.  When adding a
> package to a customer with provisioning exports they don't execute. 
> The reports confirm that nothing happens, and there is no job in the
> queue.  Until yesterday's update, adding a package while creating a
> customer (first package at the bottom of the customer add screen)
> would work.  But adding packages after creating the customer never
> works.
> How can you add packages and have them provision services?  I can't
> find any way to make it provision anything.
Hello Steve,

I know that services can be automatically provisioned during the signup
process through the selfservice portal but I do not believe there is a
similar facility for doing so from the backend.
Could you provide some examples of what you are trying to do and the
version of Freeside you are running?

Thank you,

Nathan Kennedy
Contracted Professional IT
(360) 637-1090
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