[freeside-users] Real time processing events return status "Failed: Missing payinfo".

[Ernie Dunbar]

Hey Isaac. We found the problem. It was in the billing event definitions.

The extremely subtle difference between the Event Actions "Run card with 
a Business::OnlinePayment realtime gateway" and "Run card *or cheque* 
with a Business::OnlinePayment realtime gateway" was what made the 
difference. Apparently these two Event Actions are vastly different. The 
latter "*Run card or cheque*" action is the one you want.


On 2018-03-17 04:03 PM, Isaac Uban wrote:
> Any update on this??
> I'm having the same issue.
>
> *From:* John Wilson <mailto:johnwilson1969 at gmail.com>
> *Sent:* Thursday, February 08, 2018 6:09 PM
> *To:* Freeside users mailing list <mailto:freeside-users at freeside.biz>
> *Subject:* [SPAM] Re: [freeside-users] Real time processing events 
> return status "Failed: Missing payinfo".
>
> Not sure... According the the docs, payinfo is:
>
> ---snip---
>
> /payinfo/
>     /Payment information (payinfo) can be one of the following types:/
>
>     /Card Number, P.O., comp issuer (4-8 lowercase alphanumerics;
>     think username) prepayment identifier (see FS::prepay_credit
>     <http://www.freeside.biz/mediawiki/index.php/Freeside:3:Documentation:Developer/FS/prepay_credit>),
>     PayPal transaction ID/
>
> ---snip---
>
> Maybe someone knows a little more about how that information is 
> handled differently when running a billing event verses real time????
>
>
>
>
> On Thu, Feb 8, 2018 at 3:34 PM Ernie Dunbar <ernied at lightspeed.ca 
> <mailto:ernied at lightspeed.ca>> wrote:
>
>     Hi John.
>
>     The settings in the Real Time Processing event look like this:
>
>
>
>     On 2018-02-08 11:06 AM, John Wilson wrote:
>>     What are the settings in the "Real Time Processing" event?
>>
>>     On Thu, Feb 8, 2018 at 1:50 PM Ernie Dunbar <ernied at lightspeed.ca
>>     <mailto:ernied at lightspeed.ca>> wrote:
>>
>>         Hi everyone.
>>
>>         Our Freeside install has not been sending out our automatic
>>         nightly payments to our payment processor through the
>>         "freeside-daily" script. Our payment processor receives no
>>         data about these attempted transactions, and Freeside's
>>         billing events page for these customers displays the following:
>>
>>         Event
>>         <https://freeside.lightspeed.ca/freeside/search/cust_event.html?invnum=13423;_type=html;order_by=event>
>>         	Date 	Status 	Trigger 	Cust# 	Cust. Status 	Name 	Company
>>         Address 1 	Address 2 	City 	State 	Zip 	Country 	Day phone
>>         Night phone 	Mobile phone 	Fax number 	Invoicing email(s)
>>         Real Time Processing 	Jan 15 2018 00:00:02 	failed: Missing
>>         payinfo 	Invoice #13423
>>         <https://freeside.lightspeed.ca/freeside/view/cust_bill.cgi?13423>
>>         	30003
>>         <https://freeside.lightspeed.ca/freeside/view/cust_main.cgi?30003>
>>         	*Active*
>>
>>         (Customer data redacted for privacy)
>>
>>         When I google the error "failed: Missing payinfo" all I get
>>         is a link to the code in Github that contains the error,
>>         found at
>>         https://github.com/freeside/Freeside/blob/master/FS/FS/cust_main/Billing_Realtime.pm
>>
>>
>>         We're still able to manually process these payments, which is
>>         strange. You'd think that if we'd some kind of error in the
>>         way we've set up Freeside, or the way the customer is set up
>>         in Freeside, then that would fail too. But we know that the
>>         payment processor is working properly, they're just not
>>         getting any payment requests from us until we do it manually.
>>         Naturally, it's not feasible to spend several days going
>>         through each account and clicking "Process credit card
>>         payment" for over 3,000 customers.
>>
>>         -- 
>>         ---
>>         Lightspeed Communications and Dolphin Global Tel
>>         VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
>>         Systems and Operations department.
>>         http://www.lightspeed.ca  http://www.dolphintel.com  
>>         Tech Support:604-482-1192 ext. 2 <tel:%28604%29%20482-1192>
>>
>>         _______________________________________________
>>         freeside-users mailing list
>>         freeside-users at freeside.biz <mailto:freeside-users at freeside.biz>
>>         http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>>
>>
>>
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>
>     -- 
>     ---
>     Lightspeed Communications and Dolphin Global Tel
>     VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
>     Systems and Operations department.
>     http://www.lightspeed.ca  http://www.dolphintel.com  
>     Tech Support:604-482-1192 ext. 2 <tel:%28604%29%20482-1192>
>
>     _______________________________________________
>     freeside-users mailing list
>     freeside-users at freeside.biz <mailto:freeside-users at freeside.biz>
>     http://mail.freeside.biz/cgi-bin/mailman/listinfo/freeside-users
>
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