[freeside-users] Is the staff at Freeside okay?

[John Wilson]

This is a bit depressing. Sometime around 2012 I paid for initial install
and a small amount of data importing from an old system, I am not a full
time programmer, but I have been able to modify some export provisions to
talk to our proprietary in house system. I've kept it upgraded and running
myself without any need for any real support. I have been very happy with
what it has allowed us to do and hope that the project still continues
forward. But having a system that works but is frozen in time isn't very
comforting. So I have to ask... Any good alternatives out there for people
with small budgets?

On Tue, Apr 3, 2018 at 6:13 PM Charles Sprickman <spork at bway.net> wrote:

> On Apr 3, 2018, at 6:04 PM, Zachery Peres <zperes at kwikom.com> wrote:
>
> We ended up walking away, and contributed what was paid to freeside. Same
> issues.
>
>
> Very generous of you, but… damn.  I sure wouldn’t.  Being open source is
> what it
> is, if the license doesn’t fit their business model, change the license...
>
>
> On Tue, Apr 3, 2018, 4:55 PM Nathan Anderson <nathana at fsr.com> wrote:
>
>> On Wednesday, March 14, 2018 10:22 AM, Charles Sprickman wrote:
>>
>> > On Mar 14, 2018, at 1:24 PM, Anthony Polselli wrote:
>> >
>> > > Hi all,
>> > >
>> > > We contracted with Freeside to get us setup and last time we heard
>> from them
>> > > was late January.  Been leaving VM's and email and haven't heard back
>> from
>> > > anyone.  I know this isn't normally the place for this kind of thing,
>> but
>> > > don't know what else to do.  Has anyone else heard from them...are
>> they still
>> > > around?
>> >
>> > Just a "me too", submitted a quote for an upgrade, never heard back.
>>
>> Just a "me three". :-)
>>
>> Sent payment in full at the end of December for a complete data migration
>> +
>> 3-day training.  We have in-house talent that could do everything if need
>> be,
>> but we have been so busy with other things lately *plus* we wanted to
>> throw
>> some business Ivan's way and support the product financially that way /
>> put
>> some of our own skin in the game, that it made sense to hire him & his
>> team.
>> We are currently on an old system that will likely not remain in
>> compliance
>> with new PCI standards come July 1 (still looking into this), and we also
>> liked the idea of shifting our PCI compliance burden over to CardFortress.
>>
>> We thought 6 months should be plenty of time to make the transition, even
>> if
>> there ended up being bumps in the road and (inevitable) split focus, but
>> here
>> we are after 3 months with nothing to show for it, so I guess not? :-(
>>
>> I believe at this point that my boss has already requested a full refund.
>> This whole situation is depressing as I don't know what this will end up
>> doing
>> to Freeside's prospects within my organization.  I have tried to be a
>> vocal
>> champion for it internally, but I think that after this, many people in my
>> company, including my boss, are all a bit spooked, and I have to say,
>> understandably so, since the whole situation feels eerily similar to what
>> we
>> went through many years ago with the author of the product we are still
>> stuck
>> with today and are trying to get away from (he just dropped off the map).
>>
>> I think that if we could demonstrate an ability to maintain our Freeside
>> instance ourselves, my boss might still go for it, but the wildcard in the
>> equation now is CardFortress.  We really don't want to go with an
>> in-the-cloud
>> billing system, but we also don't want to store CC#s ourselves any longer.
>> Freeside + CF seemed like the perfect solution.  But if "Freeside, Inc."
>> is
>> potentially in jeopardy, then what assurances do we have that CardFortress
>> won't fall off the map without warning...
>>
>> In any case and despite all of this, I do genuinely hope for Ivan's
>> well-being
>> and that he & his are doing okay...may he bounce back soon from whatever
>> has
>> happened / is happening.
>>
>> --
>> Nathan Anderson
>> First Step Internet, LLC
>> nathana at fsr.com
>>
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>>
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