<div dir="ltr"><div>This is a bit depressing. Sometime around 2012 I paid for initial install and a small amount of data importing from an old system, I am not a full time programmer, but I have been able to modify some export provisions to talk to our proprietary in house system. I've kept it upgraded and running myself without any need for any real support. I have been very happy with what it has allowed us to do and hope that the project still continues forward. But having a system that works but is frozen in time isn't very comforting. So I have to ask... Any good alternatives out there for people with small budgets?<br></div></div><br><div class="gmail_quote"><div dir="ltr">On Tue, Apr 3, 2018 at 6:13 PM Charles Sprickman <<a href="mailto:spork@bway.net">spork@bway.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><blockquote type="cite"><div>On Apr 3, 2018, at 6:04 PM, Zachery Peres <<a href="mailto:zperes@kwikom.com" target="_blank">zperes@kwikom.com</a>> wrote:</div><br class="m_4062368987288594629Apple-interchange-newline"><div><div dir="auto">We ended up walking away, and contributed what was paid to freeside. Same issues. </div></div></blockquote><div><br></div></div></div><div style="word-wrap:break-word"><div><div>Very generous of you, but… damn. I sure wouldn’t. Being open source is what it</div><div>is, if the license doesn’t fit their business model, change the license...</div></div></div><div style="word-wrap:break-word"><div><br><blockquote type="cite"><div><br><div class="gmail_quote"><div dir="ltr">On Tue, Apr 3, 2018, 4:55 PM Nathan Anderson <<a href="mailto:nathana@fsr.com" target="_blank">nathana@fsr.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On Wednesday, March 14, 2018 10:22 AM, Charles Sprickman wrote:<br>
<br>
> On Mar 14, 2018, at 1:24 PM, Anthony Polselli wrote:<br>
><br>
> > Hi all,<br>
> ><br>
> > We contracted with Freeside to get us setup and last time we heard from them<br>
> > was late January. Been leaving VM's and email and haven't heard back from<br>
> > anyone. I know this isn't normally the place for this kind of thing, but<br>
> > don't know what else to do. Has anyone else heard from them...are they still<br>
> > around?<br>
><br>
> Just a "me too", submitted a quote for an upgrade, never heard back.<br>
<br>
Just a "me three". :-)<br>
<br>
Sent payment in full at the end of December for a complete data migration +<br>
3-day training. We have in-house talent that could do everything if need be,<br>
but we have been so busy with other things lately *plus* we wanted to throw<br>
some business Ivan's way and support the product financially that way / put<br>
some of our own skin in the game, that it made sense to hire him & his team.<br>
We are currently on an old system that will likely not remain in compliance<br>
with new PCI standards come July 1 (still looking into this), and we also<br>
liked the idea of shifting our PCI compliance burden over to CardFortress.<br>
<br>
We thought 6 months should be plenty of time to make the transition, even if<br>
there ended up being bumps in the road and (inevitable) split focus, but here<br>
we are after 3 months with nothing to show for it, so I guess not? :-(<br>
<br>
I believe at this point that my boss has already requested a full refund.<br>
This whole situation is depressing as I don't know what this will end up doing<br>
to Freeside's prospects within my organization. I have tried to be a vocal<br>
champion for it internally, but I think that after this, many people in my<br>
company, including my boss, are all a bit spooked, and I have to say,<br>
understandably so, since the whole situation feels eerily similar to what we<br>
went through many years ago with the author of the product we are still stuck<br>
with today and are trying to get away from (he just dropped off the map).<br>
<br>
I think that if we could demonstrate an ability to maintain our Freeside<br>
instance ourselves, my boss might still go for it, but the wildcard in the<br>
equation now is CardFortress. We really don't want to go with an in-the-cloud<br>
billing system, but we also don't want to store CC#s ourselves any longer.<br>
Freeside + CF seemed like the perfect solution. But if "Freeside, Inc." is<br>
potentially in jeopardy, then what assurances do we have that CardFortress<br>
won't fall off the map without warning...<br>
<br>
In any case and despite all of this, I do genuinely hope for Ivan's well-being<br>
and that he & his are doing okay...may he bounce back soon from whatever has<br>
happened / is happening.<br>
<br>
--<br>
Nathan Anderson<br>
First Step Internet, LLC<br>
<a href="mailto:nathana@fsr.com" rel="noreferrer" target="_blank">nathana@fsr.com</a><br>
<br>
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