[freeside-users] A couple of getting started again questions:

[Dave Burgess]

I'm using the latest FreeSide 2.3.3.

I'm working on getting FreeSide with RT4 setup up.  I already have the 
RT4 instance up and running, but I'm just not seeing how to get FreeSide 
to connect to it.  RT-Internal is OK, but with my existing RT already in 
place and working, it seems like a lot of extra work. I don't need a lot 
of hand-holding, I'd just like to know where to start.  The Wiki talks 
about integration with an existing RT, but I can't figure out where to 
look to get the information I need to finish the connection.

Next, I'm trying to write a CDR import for my VOIP provider.  I've got 
the .pm file written and integrated into the imports, but now the system 
is failing on a "missing formats entry" when I do the actual import.  I 
can't figure out where to initialize the format in the formats list for 
the CDR input.

Finally, I'm trying to integrate Asterisk 1.8 into FreeSide.  The import 
fails when I extract the CDR CSV from the database. The page that talks 
about Asterisk integration points to the Asterisk cdr-mysql database 
page, but there's a step missing.  Do I need to add another CDR entry to 
Asterisk that fills the FreeSide cdr database?  I can do that, but if 
there's some easier way to make that happen, I'd rather do that.

Any help at all would be great.

-- 
Dave Burgess
Manager
Cynjut Consulting Services, LLC
402-403-4434 (Phone, FAX, and Cell)