[freeside-users] No RT Configured

Madalitso Mzandu amzandu at gmail.com
Thu Sep 6 21:38:35 PDT 2012


Please assist - FS::TicketSystem::queues is being called even though RT is
disabled during build and the ticket_system configurations are removed from
db and conf directory. Error comes up when adding an export.

*error:*  FS::TicketSystem::FS::TicketSystem::queues called, but no ticket
system configured
 *context:*   *unable to open file*
   *code stack:*  /usr/lib/perl5/site_perl/5.8.8/FS/TicketSystem.pm:21
/usr/lib/perl5/site_perl/5.8.8/FS/part_export/rt_ticket.pm:39
/.data/sites/admin.teltech.mw/edit/part_export.cgi:116
/.data/sites/admin.teltech.mw/edit/part_export.cgi:23
/.data/sites/admin.teltech.mw/autohandler:1
Thanks.
Mada


On Thu, Sep 6, 2012 at 12:49 PM, Madalitso Mzandu <amzandu at gmail.com> wrote:

> Please help - I am getting : *FS::TicketSystem::FS::TicketSystem::queues
> called, but no ticket system configured*
>
> Testing a new 2.3.3 install with mysql backend. Have removed
> 'ticket_system' from conf table and conf directory.
> Not sure what else could be the problem. Make config was RT_Enabled=0 .
>
> Regards,
> Mada
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