[freeside-users] How do we clear pending payments?

Kevin A. Etchison k.etchison at tri-lakes.net
Wed Apr 11 08:23:04 PDT 2012


Terry,

I would, except there is no payment listed there to be voided, the only place the payment appears is on the pending payments report, it shows as captured but it seems FreeSIDE never received confirmation from Authorize.net in order to complete the transaction even though we received the money.  Where else can I go to correct this?

Thanks,


-------------------------------------------------- 
Kevin Etchison 
Tri-lakes Internet, Inc. Customer Care 
k.etchison at tri-lakes.net 
http://www.tri-lakes.net 
Ph: 417-335-7889 
Fax: 417-973-0403 

----- Original Message -----
From: "Terry R. Thomas" <terry at sunnycyprus.net>
To: "Freeside users mailing list" <freeside-users at freeside.biz>
Sent: Wednesday, April 11, 2012 2:04:12 AM
Subject: Re: [freeside-users] How do we clear pending payments?

Hi,
You need to void the payment in the customers payment history, this is done in Freeside.  

Terry R. Thomas
Administrator
SunnyCyprus.net

Sent from my iPad2



On 10 Apr 2012, at 21:52, "Kevin A. Etchison" <k.etchison at tri-lakes.net> wrote:

> Hello,
> 
> We are running FS 2.1.1 and we have a couple of pending payments that need to be removed so we can process new credit card transactions.  How do we go about this in the FS WebUI, or is this something that needs to be done at the database and if so what tables data needs to be modified?
> 
> Thanks,
> 
> 
> -------------------------------------------------- 
> Kevin Etchison 
> Tri-lakes Internet, Inc. Customer Care 
> k.etchison at tri-lakes.net 
> http://www.tri-lakes.net 
> Ph: 417-335-7889 
> Fax: 417-973-0403 
> 
> _______________________________________________
> freeside-users mailing list
> freeside-users at freeside.biz
> http://freeside.biz/cgi-bin/mailman/listinfo/freeside-users

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