[freeside-users] Having an installation problem

Dominique Jeannerod dominique.jeannerod at connectics.fr
Wed Mar 21 02:08:39 PDT 2007

Thanks a lot Ivan.
I didn't know that and don't need RT on my system. The only way I found to
make freeside work was to install it anyway.


-----Message d'origine-----
De : freeside-users-bounces at sisd.com
[mailto:freeside-users-bounces at sisd.com] De la part de Ivan Kohler
Envoyé : mercredi 21 mars 2007 02:35
À : Freeside users mailing list
Objet : Re: [freeside-users] Having an installation problem

On Fri, Mar 16, 2007 at 09:56:57AM +0100, Dominique Jeannerod wrote:
> Yes Steven,
> I had the same a few days ago, and you need to install RT, or at least 
> the RT database.

Or you can delete the "ticket_system" file from your configuration directory
(/usr/local/etc/freeside/conf.<datasrc>/) to turn off RT.  The default
configuration does have it turned on, but it isn't (yet?) required.


> -----Message d'origine-----
> De : freeside-users-bounces at sisd.com
> [mailto:freeside-users-bounces at sisd.com] De la part de Steven Ball
> Envoyé : vendredi 16 mars 2007 09:49
> À : freeside-users at sisd.com
> Objet : [freeside-users] Having an installation problem
> Howdy all,
> I've been hacking at this for a little while here, but I seem to have run
> into a problem I can't solve, so I'm hoping someone would be so kind as to
> point me in the right direction.
> I'm using Freeside 1.7.2, on a Debian 'testing' box with the latest
> installed.
> I have everything installed, using apache2, postgres, and all the required
> perl modules.  Freeside lets me log in, but when I goto
> 'Configuration->Settings' and click on 'Edit Configuration', I get this
> error:
> DBD::Pg::st execute failed: ERROR:  relation "queues" does not exist [for
> Statement "SELECT id, name FROM queues WHERE disabled = 0"] at /
> usr/local/share/perl/5.8.8/FS/TicketSystem/RT_External.pm line 241.
> I don't see a 'queues' table (I also don't know postgres all that well...
> I kind of have a feeling the RT database stuff didn't get installed.   
> Any hints?
> Thanks!
> -Steve
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