[freeside-users] Disabling RT?

Charles Sprickman spork at bway.net
Fri Feb 9 14:34:19 PST 2007


At the moment, I'm not looking to use RT so I have set "RT_ENABLED=0" in 
the Makefile.

In both the stable version and the 1.7.2 CVS version I'm trying out this 
does not seem to do anything - I still get errors that indicate Freeside 
is looking to do something with RT.

For example, in 1.7.2, clicking on the "edit config" link in the main 
freeside setup screen yields the following SQL error:

error: 	ERROR: relation "queues" does not exist
executing SELECT id, name FROM queues WHERE disabled = 0 at 
/usr/local/lib/perl5/site_perl/5.8.8/FS/TicketSystem/RT_External.pm line 

I've also noticed that the Makefile define "RT_PATH" doesn't seem to 
completely work - things still seem to be hardcoded to /opt/rt3 in places.

Not necessarily complaining, just something for the hapless archive 


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