[freeside-users] Problem with billing

[Sameh Fakoua]

Thank you John,
*svc_acct-usage_unsuspend*  is set to Yes but the system is not working,

The system works fine for Pay as you PKG (ie contains 15 hours) but it
doesnt works for Unlimited
Thank you again

On 6/9/06, John <freesidelist at cci.net.au> wrote:
>
>  Im still learning my way with freeside so I can only offer vague
> suggestions..
>
> In the configuration page (found in sysadmin), is *
> svc_acct-usage_unsuspend* set to yes or no??  Your service/package
> definitions and attributes  affect this behaviour so I'll assume youve
> reviewed them and found them to be satisfactory??
>
> John
>
> ----- Original Message -----
> *From:* Sameh Fakoua <s.fakoua at gmail.com>
> *To:* Freeside users mailing list <freeside-users at sisd.com>
> *Sent:* Thursday, June 08, 2006 5:57 PM
> *Subject:* [freeside-users] Problem with billing
>
> Hi,
> I created a package as follows:
>
> 56K Unlimited (Dialup account)
> Price Plan :Prepaid, flat rate
> Recurring fee frequency: monthly
> Initial and recharge fee : 25$
>
> A customer bought this package from 1 month ago, today he called me and
> said that his package is suspended, and asked me to activate his package (we
> bill the user later we send him an invoice vi post mail), so I tried
> Unsuspended it doesn't work after refresh he stills suspended, how can I
> activate this user and freeside will generate an open Invoice?
>
> so I tried to login to his account (selfservice) and I clicked on Recharge
> my account with prepaid, and I entered a prepaid with 25$ of amount, so I an
> "Unapplied Payment (Prepaid card RSEMKLSU)" is generated because there is no
> Invoice! and the user still suspended !
>
> So from freeside admin I clicked on Edit dates and I changed the "Prepaid
> until date" to the next month just to activate this user.
>
> so how can I solve this problem later?
>
> When the user is suspended (or about to be suspended) I want freeside to
> generate an open invoice and activate the user, so how can I solve it?
>
> Thank you for your time
>
>
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