[freeside-users] Problem with billing

[John]

Im still learning my way with freeside so I can only offer vague suggestions..

In the configuration page (found in sysadmin), is svc_acct-usage_unsuspend set to yes or no??  Your service/package definitions and attributes  affect this behaviour so I'll assume youve reviewed them and found them to be satisfactory??  

John
  ----- Original Message ----- 
  From: Sameh Fakoua 
  To: Freeside users mailing list 
  Sent: Thursday, June 08, 2006 5:57 PM
  Subject: [freeside-users] Problem with billing


  Hi,
  I created a package as follows:

  56K Unlimited (Dialup account)
  Price Plan :Prepaid, flat rate
  Recurring fee frequency: monthly
  Initial and recharge fee : 25$

  A customer bought this package from 1 month ago, today he called me and said that his package is suspended, and asked me to activate his package (we bill the user later we send him an invoice vi post mail), so I tried Unsuspended it doesn't work after refresh he stills suspended, how can I activate this user and freeside will generate an open Invoice? 

  so I tried to login to his account (selfservice) and I clicked on Recharge my account with prepaid, and I entered a prepaid with 25$ of amount, so I an "Unapplied Payment (Prepaid card RSEMKLSU)" is generated because there is no Invoice! and the user still suspended ! 

  So from freeside admin I clicked on Edit dates and I changed the "Prepaid until date" to the next month just to activate this user.

  so how can I solve this problem later?

  When the user is suspended (or about to be suspended) I want freeside to generate an open invoice and activate the user, so how can I solve it? 

  Thank you for your time





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