[freeside] Freeside-RT integration issues (Fixed)
shivkumar at outbackwifi.com
Fri May 13 05:01:18 PDT 2005
Ive managed to get it working now.
Vlad's hint helped; i had to modify the user attributes of the freeside
user to enable him to create new users. Also,
hidden somewhere in the error report was a small "sh: psql not found" (
the same old path prob).
I modified the $PATH to include the path to the psql binary and now
#make create-rt works fine! and I am able to access the web-ui of RT
through the Freeside main menu
Now to set up mailgate etc.....
Thanks a lot for all the help people!
Vlad Sedov said the following:
>while I was doing that (yesterday), I temporarily changed pg_hba.conf with
>local all all trust
>to avoid silly postgres permission issues. Then, I made sure that user
>freeside has CREATE USER and CREATE DATABASE permissions.
>then it went OK.
>BTW, DBD-Pg 1.41, freeside 1.5.0pre6-cvs.
>On 5/12/05, Shivkumar <shivkumar at outbackwifi.com> wrote:
>>like they say it gets "curiouser and curiouser!"
>>i downloaded a tar ball of the latest rt (3.4.1), untarred it and did
>>the whole thing worked like a charm. no more "Strange things are afoot
>>at the circle K" errors
>>btw the DBD was DBD-Pg-1.41_1! (there goes the advise in the wiki)
>>however i have run into other problems with gettting the whole thing to
>>like no login fields on the index page!
>>ill try to sort these out and then try to copy all the non-freeside
>>specific files into the freeside tree and try make create-rt again.
>>Shivkumar said the following:
>>>Ive installed Freeside v1.5.0pre6 CVS dated 21 April 05 on a Solaris 8
>>>I am now trying to integrate the RT (request tracker) module.
>>>as per the instructions given,
>>>I edit top-level Makefile and enable RT
>>>Install all the required perl modules thro CPAN
>>>Created the group rt
>>>dies with this error
>>>rt/sbin/rt-setup-database --action insert_initial \
>>>&& rt/sbin/rt-setup-database --action insert --datafile
>>>Checking for existing system user...not found. This appears to be a
>>>Creating system user...[Wed May 11 03:37:45 2005] [crit]: Couldn't
>>>create a Principal on new user create. Strange things are afoot at the
>>>circle K (/opt/rt3/lib/RT/User_Overlay.pm:479)
>>>Could not create user
>>>I have looked at the RT wiki at bestpratical.
>>>there is a mention of this error occuring with DBD-Pg- > 1.40
>>>They recommend installing DBD-Pg-1.32
>>>Just for kicks, I installed DBD-Pg-1.32 from source (I already have
>>>and again ran make create-rt.
>>>I still am getting the same error.
>>>So what gives?
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