Freeside-RT integration issues

Shivkumar shivkumar at
Tue May 10 20:33:41 PDT 2005


Ive installed Freeside v1.5.0pre6 CVS dated 21 April 05 on a Solaris 8
sun-sparc machine.

I am now trying to integrate the RT (request tracker) module.
as per the instructions given,
I edit top-level Makefile and enable RT
Install all the required perl modules thro CPAN
Created the group rt
#make configure-rt
no errors
#make create-rt
dies with this error

rt/sbin/rt-setup-database --action insert_initial \
&& rt/sbin/rt-setup-database --action insert --datafile 
/opt/rt3/etc/initialdata \
|| true
Checking for existing system user...not found.  This appears to be a new 
Creating system user...[Wed May 11 03:37:45 2005] [crit]: Couldn't 
create a Principal on new user create. Strange things are afoot at the 
circle K (/opt/rt3/lib/RT/
Could not create user

I have looked at the RT wiki at bestpratical.
there is a mention of this error occuring with DBD-Pg- > 1.40
They recommend installing DBD-Pg-1.32
Just for kicks, I installed DBD-Pg-1.32 from source (I already have 
and again ran make create-rt.
I still am getting the same error.
So what gives?


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