[freeside-users] Self Service Server Timeout

[Dave Foster]

Hello,

I am getting exactly the same error. Even created a test server, and able to
duplicate issue. Page eventually times out on Server logs show:

[Sun Jul 24 12:46:34 2005] [34666] child exiting
[Sun Jul 24 12:47:06 2005] [30913] receiving packet from client
[Sun Jul 24 12:47:06 2005] [30913] forking child
[Sun Jul 24 12:47:06 2005] [30913] child 34671 spawned
[Sun Jul 24 12:47:06 2005] [30913] waiting for packet from client
[Sun Jul 24 12:47:06 2005] [34671] calling MyAccount/login handler

On the FS client:
[client] [Sun Jul 24 12:47:06 2005] [33271] received local connection;
forking
[client] [Sun Jul 24 12:47:06 2005] [33271] begat 34670 at
/usr/local/sbin/freeside-selfservice-clientd line 235.
[client] [Sun Jul 24 12:47:06 2005] [33271] waiting for connection
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] reading packet
from local client at /usr/local/sbin/freeside-selfservice-clientd line 154.
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] locking write
stream
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] sending packet to
remote server
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] flushing write
stream
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] releasing write
lock
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] closing write
stream
[client] [Sun Jul 24 12:47:06 2005] [34670] [child-34670] waiting for
response from parent

Both servers are FreeBSD 5.4 and Perl is 5.8.6 Most Perl modules from ports,
Very strange, I was hoping for FreeBSD compatibility in this version :(

Dave Foster
System Administrator, Canadian Net
1498 Royal York Road, Box 57507,
Toronto, Ontario, M9P3B6
1 800 427-8564
+1 416 245-1374
FAX +1 416 241-5274
UK (01302) 638035



-----Original Message-----
From: freeside-users-bounces at sisd.com
[mailto:freeside-users-bounces at sisd.com] On Behalf Of James McDonald
Sent: Tuesday, July 12, 2005 2:51 PM
To: Freeside users mailing list
Subject: [freeside-users] Self Service Server Timeout


I have just upgraded to 1.5.7 and it appears to have fixed the issue  
that prevented the self service server from running under FreeBSD.  
I've gotten a lot further now but I'm running against one last issue.

The freeside-selfservice-server process spawns on the Freeside  
machine without any issue and the log entries look fine. On the self  
service client machine, the freeside-selfservice-clientd process is  
started and the corresponding log entries also look good.

When I go to the CGI scripts on the self service server, I get the  
correct login screens, but when I enter either user information for  
the selfservice script or agent login information for the agent.cgi  
script and try to log in, the script times out. In the log file, the  
last entry is "[client] [Tue Jul 12 11:44:27 2005] [500] [child-500]  
waiting for response from parent".

I can SSH from either machine to the other without a password, so I  
know that SSH is working.

Has anyone else run into this?

Thanks!

James
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