[freeside-users] Signup Server Realtime Problems -Fixed

[Shivkumar]

Hi,
I was digging around in the code to figure out why the realtime 
transaction was not getting triggered. It then struck me that all these 
event based triggers have to be defined by the user as part of the 
business logic. So I looked inside the View/Edit Invoice events option 
in Sysadmin. There was an entry which said that if a credit card event 
fails, suspend the account immediately. This option was basically 
disabling the account without any realtime process getting fired at all. 
So I disabled this eent and added another event called Run_Realtime 
which would run a realtime transaction using the credit card module if 
the PayBy option selected was "CARD". Once this event was in place, the 
moment I signed up as a new customer , it ran the realtime transaction 
and upon  successful authorization, returned the success page!.
This just goes to show how somoeone with little or no knowledge of the 
billing process can end up blaming the system for not working at all.
My apologies to everyone for making you put on your thinking caps over a 
non issue (no wonder Ivan was quiet about the whole thing!)

Regards,

Shivkumar



Shivkumar said the following:

> Hi,
> I have arrived at the reason for the card transactions not happening. 
> The packages that were created had a basic flaw in the business logic 
> in that there was no setup fee, recurring cycle set to none, and then 
> recurring fee set to x $.
> no wonder the system did not run the realtime transaction at all cos 
> there was nothing to charge at all!
> I have now modified the package definitions and have run into another 
> problem.
> whenever a customer is created through the signup page, immediately 
> there occurs a processing error message. The transaction does not get 
> posted with the credit card processing merchant (AuthorizeNet in my case)
> When i check in customer view on the freeside machine, the customer 
> gets created but his package is cancelled,  with the following entry 
> in the payment history :
> 07/05/05      Invoice #16 (Balance 
> $0.00)                                                                 
> $3.95          $3.95
> 07/05/05     Credit by mary (signup server decline) applied to Invoice 
> #16             - $3.95         $0.00
>
> Here mary is the default agent for the signup server;
> and on the freeside machine, the self-service-server runs as
> #freeside-selfservice-server mary 172.16.0.2
> where 172.16.0.21 is the server on which the signup.cgi script runs.
>
> Is there anything I am doing wrong here?
>
> Regards,
>
> Shivkumar
> IT Global Solutions
> F-4/7, Vasant Vihar
> New Delhi-110057
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> Shivkumar said the following:
>
>> Hi,
>> I am running freeside 1.5.0pre6 cvs 21 Apr 05  on a Sun Solaris  5.8
>> i have everything including RT working fine.
>> i have set up a linux box as a public webserver which the signup, 
>> self-service and reseller  modules on it.
>> the pay-by types that i have enabled on the signup page are CARD & 
>> PREPAY.
>> I am   able to successfully create new customers using prepay cards.
>> i am also able to successfully create new customers using credit card 
>> information. but the only problem is that the transactions dont show 
>> up on AuthorizeNet(the processor)! On a hunch, i changed the 
>> authorizenet password to some incorrect value and again tried 
>> creating the customer. once again, i got the success page and 
>> everything was working including the username and password!
>> i have come to the conclusion that the signup.cgi page is not 
>> carrying out credit card transactions at all! in fact, the same works 
>> even when i use test cards.
>> it may be pertinent to note that credit card payments occur and are 
>> captured by authorize net when these are made in the customer view.
>> i am at a loss to understand why this is happening. i have enabled 
>> signup_server_realtime in my configuration.
>> any help at all will be appreciated cos we are due to go production 
>> in a weeks time
>>
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