[freeside] Can't add new custmer

[Tony Carter]

Ivan,
If it does not make sense to you, then is the admin docs wrong? I followed
the instructions from "/docs/admin.html" 


# Select Configuration from the main menu and update your configuration
values.
# Next you must create a service definition. An example of a service
definition would be a dial-up account or a domain. First, it is necessary to
create a domain definition. Click on View/Edit service definitions and Add a
new service definition with Table svc_domain (and no modifiers).
# Now that you have created your first service, you must create a package
including this service which you can sell to customers. Zero, one, or many
services are bundled into a package. Click on View/Edit package definitions
and Add a new package definition which includes quantity 1 of the svc_domain
service you created above.

-Tony


> -----Original Message-----
> From: ivan at 420.am [mailto:ivan at 420.am] 
> Sent: Monday, October 13, 2003 12:34 PM
> To: ivan-freeside at sisd.com
> Subject: Re: [freeside] Can't add new custmer
> 
> 
> Your svc_domain service definition make absolutely no sense 
> and should probably be removed from that particular package 
> definition.
> 
> You need to fix the svc_acct service definition as I 
> described in my previous message.
> 
> I'm sorry, but I probably don't have the time to offer any 
> significant assistance configuring your specific installation.
> 
> -- 
> _ivan
> 
> 
> On Mon, Oct 13, 2003 at 12:21:12PM -0400, Tony Carter wrote:
> > Ivan,
> > If I look at the  Administration, Package Definition 
> Listing, Here is 
> > what is shown (reformatted to be email friendly):
> > 
> > Package: $1.95 Monthly
> > Comment: Unlimited Monthly Access
> > Freq.: 1
> > Plan: flat 	
> > Data:		
> > 	recur_fee 1.95
> > 	setup_fee 0
> > 
> > Service:
> > 	dialup
> > 	SVC Domain
> > 
> > Quan.: 
> > 	1
> > 	1
> >  
> > Now, if I look at SVC Domain, table is svc_domain, the 
> domain field is 
> > fixed with "myisp.com" and the catchall is default with 
> > "anotherdomain.com"
> > 
> > When I try to add a customer from the New Customer Screen 
> using this 
> > package, I get the error
> > 
> > "Error: Can't find domsvc in svc_domain.svcnum"
> > 
> > Thanks,
> > Tony
> > 
> > 
> > > -----Original Message-----
> > > From: ivan at 420.am [mailto:ivan at 420.am]
> > > Sent: Monday, October 13, 2003 11:51 AM
> > > To: ivan-freeside at sisd.com
> > > Subject: Re: [freeside] Can't add new custmer
> > > 
> > > 
> > > As far as I know, this error indicates a misconfiguration of
> > > your service definitions - the service definition that 
> > > corresponds to the service you are attempting to provision 
> > > does not have a default or fixed domsvc.  Might want to check 
> > > both default and fixed, though I think both were supposed to work.
> > > 
> > > You can't provision a svc_domain service on the new customer
> > > screen or signup server, so I'm unsure what the original 
> > > poster means...
> > > 
> > > --
> > > _ivan
> > > 
> > > 
> > > On Mon, Oct 13, 2003 at 08:21:21AM -0700, Scott Damron wrote:
> > > > I am receiving the same error on Redhat 7.0 with Pgsql 7.2
> > > If there
> > > > is any info available, please let us know.
> > > > 
> > > > Scott
> > > > 
> > > > -----Original Message-----
> > > > From: Tony Carter [mailto:tony at iat.net]
> > > > Sent: Monday, October 13, 2003 7:19 AM
> > > > To: ivan-freeside at sisd.com
> > > > Subject: [freeside] Can't add new custmer
> > > > 
> > > > 
> > > > When I try to add a new customer I get the following error 
> > > > message.
> > > > Error: Can't find domsvc in svc_domain.svcnum
> > > > The package I'm selecting does have a service from table 
> > > svc_domain with
> > > > a fixed domain.
> > > > 
> > > > environment: freeside-1.4.1, RH 7.3., psql 7.3.3
> > > > 
> > > > Any ideas?
> > > > 
> > > > -Tony
> > > > 
> > > > 
> > > > 
> > > > 
> > > > 
> > > 
> > > --
> > > _ivan
> > > 
> > 
> > 
> 
> -- 
> _ivan
>