[freeside] keep getting blank svc_domain.svcnum
danny-hembree at dynamical.org
Thu Nov 20 17:25:32 PST 2003
On Nov 20, 2003, at 3:30 PM, Randall Lucas wrote:
> Hmm. I can't help but think the part where "[you] deviated here a
> little" may be the problem.
> 1. create a service def type svc_domain. Call it "DPH internal
> domain." Make sure its domainname is "fixed" to "dph.cxm" (you may
> have to make the slipip fixed at zero as well if you don't have
> slipips to deal with).
This is the service definition called "nameserver" the exports aren't
checked - but doesn't seem to make a difference. There's no dial-up
2: bind_slave to ns2.digitronicweb.com
1: bind to ns1.digitronicweb.com
domain- Domain Fixed web.digitronicweb.com
> 2. create a no-fee package def. Include (1) DPH internal domain in
> it. Call it "DPH domain package"
okay so here's the package "Domain 4 year" with one service,
"nameserver" and all fee's set to zero
86 Domain 4 year Domain4 0 flat setup_fee 0 recur_fee 0 nameserver 1
> 3. create your "DPH Internal Customer" customer record. Order him (1)
> DPH domain package.
not sure what you mean here. Selecting "new customer" from main menu.
There is no "Domain 4 Year" presented, Just the hosting packages are in
the drop down menu
If I define a hosting package with "nameserver" svc_type and a
svc_acct type called staffplan, I get it in the drop down menu. I can't
get a package with just a svc_domain type. It must also have something
with a svc_acct type.
88 | Staff Hosting | free hosting accounts for staff | 0 | 0 | 0 |
| | | flat | setup_fee=0 recur_fee=0 |
> 4. Now there will exist in svc_domain a record for the dph.cxm domain.
> You can now create all the svc_accts you want that point to dph.cxm.
just get the error again and no rows in svc_domain. Maybe I should punt
and erase everything and start over. I hate to punt.
> for your customers with their own domain:
> 5. create a service def type svc_domain. Call it "someones private
> domain" Don't set its domain to anything.
> 6. create a no-fee package def. Include (1) someones private domain
> in it. Call it "a private domain"
> 7. create some test user who is going to sign up to run
> 8. Order him up (1) a private domain package.
> 9. Provision his domain as a new domain and name it
> What doesn't work about that?
> DPH wrote:
>> I get what your saying about class and instance. I'm back on step 3
>> in the Aministration Documentation. It says " Add a new service
>> definition with Table svc_domain (and no modifiers) ". Then it says
>> to create a package with the blank domain service, " Add a new
>> package definition which includes quantity 1 of the svc_domain
>> service you created above ". I deviated here a little, I created a
>> lot of packages and some more services for them. I assigned all the
>> packages to agents and created a few advertising sources. Then the
>> next step is create a complimentary customer using one of the
>> packages. That's what fails on my site and I get the same failure
>> using the webdemo at sisd.com.
>> Others on the list have offered your suggestion as well, create a
>> svc_domain with a filled in modifier, use that in the package. If I
>> just make a package, with 1 service, the domain service I created
>> with the domain name, it is not offered in the package drop down of
>> the new customer screen. If I include the service type in a hosting
>> package and choose that from the drop down, the error message about
>> the blank domain service number pops up.
>> There's really two questions here, the first is how to get past the
>> enter a complimentary customer in the Administration documentation. I
>> can't get it work on my site or the webdemo. The second question is
>> how would I set up the classes and packages to allow customers to
>> order virtual web hosting sites. There seems to be no way to set up a
>> customer to just have a domain and use the nameserver.
>> IOn Nov 20, 2003, at 12:38 PM, Randall Lucas wrote:
>> OK, this wasn't very clear in the first two paragraphs. What I
>> mean is:
>> "I don't know exactly how you would set up separate svc_domains
>> for each
>> individual customer. But it may be instructive to give you the
>> info you would
>> need to set up a number of svc_accts for accounts in your own
>> domain, let's
>> call it: "
>> Then a customer that wanted to purchase a web hosting package would
>> need a unique domain service type and a unique hosting package
>> providing an instance of that type before they could be entered into
>> the database as an account ?
>> You would need to create a service type of type domain and
>> fix the domain
>> name as "dannyswebhost.cxm." Create a package type offering
>> that service
>> type. Add a customer that's an internal customer of type
>> comp, and
>> "purchase" him an instance of that package type with the
>> A lot of confusion amongst folks on this comes from the
>> difference between
>> the class (service type) and the instance (service). You
>> need to have an
>> instance of a domain service in existence, which must be
>> owned by your
>> internal customer, to which your svc_acct types can then
>> point. And
>> although it's 50/50 whether having an internal customer own
>> that service is
>> particularly elegant or particularly kludgey, there it is.
>> I'm not concerned so much with kludgey or elegant, I just want to
>> understand how to use the software. Based on this explanation, I
>> would need to write a layer of software to set up the service type
>> for the domain, create a unique package using the unique domain
>> service, then create a customer so it could bill. A customer then
>> could order a package and be billed for it.
>> PS perhaps when you figure this out you could write it up
>> and put it in the
>> DPH wrote:
>> I've just installed freeside-1.4.1 on a Redhat 9 Linux
>> system using
>> Postgress 7.3.3 , mason 1.23, apache 1.3.28...
>> When trying to add a Customer I get this error:
>> Error: Can't find domsvc in svc_domain.svcnum
>> I believe I've done everything the Administration page
>> says. I've
>> defined srvide types, one of them being a domain. I've
>> defined packages
>> that use the domain service type. When I try to add a
>> customer using
>> any of the package types (various web hosting
>> packages) I get the above
>> error. I've looked through the archive and have seen
>> much discussion on
>> the issue but they all seem to say this:
>> 1. define a domain service type with blank modifiers
>> 2. define a package that uses the domain service type
>> 4. define agent types and agents and set them to use
>> the packages
>> 5. set up an advertising source
>> 6. Add a new Complimentary customer
>> at this point I get the error
>> I get the same error on
>> http://webdemo.sisd.com/cust_main.cgi, no
>> matter what package I try to assign to the customer,
>> There are
>> variations here though, kore mio gives an ASP error
>> and test50 says
>> "Error: Can't find domsvc 9 in svc_domain.svcnum". All
>> the rest give
>> the error mentioned above.
>> My svc_domain table is empty. I've defined 5 pachages
>> that only have
>> the domain service (one year, two...). They don't show
>> up under the
>> customer's package selection options. I see this at
>> the webdemo site as
>> well, there is no "Nameserver", for any of the sales
>> agents, presented
>> among the new customer's options. I have another 40+
>> hosting packages
>> defined and about 25 services. All the hosting
>> packages do show up
>> under the new customer's drop down, but they all give
>> the above error.
>> Some of the messages on the mailing list seem to
>> suggest that a new
>> domain service type must be created for each domain,
>> before the
>> customer can be entered, and that domain must be
>> provisioned? So if if
>> have 10k virtual host clients I'd need to create a
>> domain service type
>> for each one before I can enter them as a customer?
>> there would then
>> have to be a new package defined that used the new
>> domain service type
>> for each one? That doesn't seem like the way it should
>> work I must be
>> reading this wrong.
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