[freeside] Problem Adding a Service to a Customer

[ivan]

Cleaning out my inbox... figured I should note that this is in the
bug-tracking system as 291 and was fixed for 1.4.0pre10 :) 

On Wed, Sep 22, 1999 at 11:08:28AM -0600, Mike Hayward wrote:
> Hi Ivan,
> 
> > Does this happen when you are editing an existing, or adding a new
> > account?
> > 
> > Are you using mod_perl?  (You should have sent a description of your
> > platform and versions, as outlined in the message you received when you
> > signed up to the mailng list)
> 
> I'm not using mod_perl for this... just the suid feature of perl.  I'm
> using Perl 5.004_04, mysql 3.22.21, Apache 1.3.6, RedHat 5.0.  I
> appologize for not including that, but I never received a signup
> message from your mail server.
> 
> I tried subscribing to both mailing lists by sending blank messages to
> what I assume is a majordomo server with no bounce and no response, so
> I've been reading the messages via your web page.  You can probably
> find those in the mail logs on your machine.  Perhaps you could add me
> manually?
> 
> | Date: Tue, 21 Sep 1999 10:20:19 -0600
> | From: Mike Hayward <hayward at loup.net>
> | To: ivan-freeside-subscribe at sisd.com
> 
> | Date: Tue, 21 Sep 1999 10:20:31 -0600
> | From: Mike Hayward <hayward at loup.net>
> | To: ivan-freeside-devel-subscribe at sisd.com
> 
> ----------------------------------------------------------------------
> To Reproduce the Problem, install a fresh setup of fs 1.2.2, then:
> 
>   Add a Service (Service="Dialup", svc_acct, username="username", _password="changeme")
>   Add a Package (Package="Unlimited", Comment="All You Can Eat", setup=20, recur=20, freq=1, service=(1,Dialup))
>   Add an Agent Type ("Service Rep", Package Unlimited Enabled)
>   Add an Agent ("Mike Hayward")
>   Add a Referral ("Word of Mouth")
>   New Customer (Last=Kohler, First=Ivan, Address=Somewhere, City=Holland, St=PA, Zip=18966, BillType=Billing)
>   Add a Package to the Customer (1 Unlimited)
>   Edit Unlimited Package
>   Add Dialup (username=ivan, passwd="*HIDDEN*")
> 
> Error Occurs:
> | Software error:
> | 
> | Can't call method "getfield" without a package or object reference
> | at /home/httpd/FS/edit/process/svc_acct.cgi line 63. 
> 
> Changing edit/process/svc_acct.cgi to (# Revision 1.7 1999/08/27 00:26:33 ivan)
> as you suggest results in a different error:
> 
> | Software error:
> | 
> | fatal: no previous account to recall hidden password from! at
> | /home/httpd/FS/edit/process/svc_acct.cgi line 71. 
> 
> Leaving the passwd blank results in (even when the shells file exists
> and contains one blank line):
> 
> | Error: Illegal shell `'; /usr/local/etc/freeside//conf.DBI:mysql:freeside/shells contains:
> 
> Setting the uid and shell fixed and emtpy in the service, then making
> the password blank gives:
> 
> | Error: Can't have finger-name without uid
> 
> ----------------------------------------------------------------------
> 
> > Does the `*HIDDEN*' show up when you are adding a new account?  It
> > shouldn't - if it is, let me know.
> 
> Yes, it shows up first thing.
> 
> > > The fact is, I don't have a shells file because I do not want shell
> > > access configured or tracked at all since there are no shell accounts
> > > for customers in the setup I'm using.
> > 
> > Then you should put a single empty line in the shells configuration file,
> > as specified by config.html: `A blank line specifies that an empty shell
> > is permitted.'. 
> > 
> > In the service definition(s), you should also set the shell field to
> > fixed and empty.
> 
> This 'shells' documentation is misleading for me.  I took this to mean
> that a login could be created in /etc/passwd or /etc/shadow, etc. and
> that the user could be assigned a blank shell.  I don't want freeside
> to create any linux user accounts at all and so was hesitant to put a
> blank line in this file.
> 
> I tried putting a blank line in shells after you suggested this but
> still can't add a service entry.  Perhaps some other configuration
> files are incorrect?
> 
> If you have trouble reproducing this, I can email you a 9k file
> containing the contents of the database and /usr/local/etc/freeside.
> The database backup of course requires mysql to test it.
> 
> - Mike

-- 
_ivan