[freeside] email not being sent

[ivan]

On Fri, Mar 01, 2002 at 03:12:49PM -0800, ivan wrote:
> On Fri, Mar 01, 2002 at 10:38:43AM -0600, Rick Eicher II wrote:
> > 
> > 
> > > -----Original Message-----
> > > From: ivan [mailto:ivan at 420.am]
> > > Sent: Thursday, February 28, 2002 2:10 PM
> > > To: ivan-freeside at sisd.com
> > > Subject: Re: [freeside] email not being sent
> > >
> > >
> > > On Thu, Feb 28, 2002 at 11:21:48AM -0600, Rick Eicher II wrote:
> > > > I am getting the following in the apache logs:
> > > >
> > > > 	Error running invoice event ($cust_bill->send();):
> > > (customer # 3) can't
> > > > send invoice email 	for rick at pbol.net to server localhost! at
> > > > /usr/local/lib/perl5/site_perl/5.6.1/FS/cust_main.pm line 1141.
> > > >
> > > > I have set the smtp server to localhost. And a ps aux show that
> > > sendmail is
> > > > running. Is there something I am not setting?
> > >
> > > Not with Freeside.  You need to test and fix SMTP connections so Freeside
> > > will be able to send mail.
> > 
> > Am now setting smtp to our production email server. I can telenet to port 25
> > no problem. But I have the same error message. I did try the ip address to
> > make sure it was not a dns problem. I did ping the machine to make sure
> > there was not a network problem.
> 
> You can tell us why you think your email server is working until you are
> blue in the face; it's not going to make the Freeside mailing list
> magically be able to diagnose the problem with your _email server_.  Your
> problem sending email is a problem with your email server and not a
> Freeside problem.  Fix your email server, asking for help with it in the
> appropriate forum for that MTA, not here, and you'll then be able to send
> invoice email from Freeside. 

p.s. good diagnostic tools:

*sniff the connection*.  Looking at a log of the SMTP conversation will
prove enlightening.

Turn on the `Debug' option to Mail::Internet (around line 400 of
cust_bill.pm) 

-- 
_ivan