<html dir="ltr"><head></head><body style="text-align:left; direction:ltr;"><div>On Tue, 2019-10-01 at 20:14 -0400, John Wilson wrote:</div><blockquote type="cite" style="margin:0 0 0 .8ex; border-left:2px #729fcf solid;padding-left:1ex"><font size="4"><span style="font-family:arial,sans-serif"><pre>What seems to be my final issue is my customers that are set to autobill via credit/debit card or echeck.</pre><br><pre>Freeside seems to find all the relevant customers, but in the billing log under the STATUS of each payment it says: done: Missing payinfo</pre><br><br></span></font><font size="4"><span style="font-family:arial,sans-serif"><pre>I was able to process payments on all of these customers manually today without issue.</pre></span></font></blockquote><div>Hello John,</div><div><br></div><div>I have ran into this before and it is most likely your billing event actions that are causing the problem. </div><div>Since v4 allows for multiple payment types to be defined per customer the old billing event actions to only process a card or check do not work properly anymore.</div><div>Be sure that you are using the action labeled "Run card or check with a Business::OnlinePayment realtime gateway" and this should allow your processing to continue as normal.</div><div><br></div><div>Cheers,</div><div><br></div><div><span><pre>-- <br></pre><div>Nathan Kennedy</div><div>Contracted Professional IT</div><div>(360) 637-1090</div><div>https://www.nkent.us/</div></span></div></body></html>