<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Apr 3, 2018, at 6:04 PM, Zachery Peres <<a href="mailto:zperes@kwikom.com" class="">zperes@kwikom.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="auto" class="">We ended up walking away, and contributed what was paid to freeside. Same issues. </div></div></blockquote><div><br class=""></div><div>Very generous of you, but… damn. I sure wouldn’t. Being open source is what it</div><div>is, if the license doesn’t fit their business model, change the license...</div><br class=""><blockquote type="cite" class=""><div class=""><br class=""><div class="gmail_quote"><div dir="ltr" class="">On Tue, Apr 3, 2018, 4:55 PM Nathan Anderson <<a href="mailto:nathana@fsr.com" class="">nathana@fsr.com</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On Wednesday, March 14, 2018 10:22 AM, Charles Sprickman wrote:<br class="">
<br class="">
> On Mar 14, 2018, at 1:24 PM, Anthony Polselli wrote:<br class="">
><br class="">
> > Hi all,<br class="">
> ><br class="">
> > We contracted with Freeside to get us setup and last time we heard from them<br class="">
> > was late January. Been leaving VM's and email and haven't heard back from<br class="">
> > anyone. I know this isn't normally the place for this kind of thing, but<br class="">
> > don't know what else to do. Has anyone else heard from them...are they still<br class="">
> > around?<br class="">
><br class="">
> Just a "me too", submitted a quote for an upgrade, never heard back.<br class="">
<br class="">
Just a "me three". :-)<br class="">
<br class="">
Sent payment in full at the end of December for a complete data migration +<br class="">
3-day training. We have in-house talent that could do everything if need be,<br class="">
but we have been so busy with other things lately *plus* we wanted to throw<br class="">
some business Ivan's way and support the product financially that way / put<br class="">
some of our own skin in the game, that it made sense to hire him & his team.<br class="">
We are currently on an old system that will likely not remain in compliance<br class="">
with new PCI standards come July 1 (still looking into this), and we also<br class="">
liked the idea of shifting our PCI compliance burden over to CardFortress.<br class="">
<br class="">
We thought 6 months should be plenty of time to make the transition, even if<br class="">
there ended up being bumps in the road and (inevitable) split focus, but here<br class="">
we are after 3 months with nothing to show for it, so I guess not? :-(<br class="">
<br class="">
I believe at this point that my boss has already requested a full refund.<br class="">
This whole situation is depressing as I don't know what this will end up doing<br class="">
to Freeside's prospects within my organization. I have tried to be a vocal<br class="">
champion for it internally, but I think that after this, many people in my<br class="">
company, including my boss, are all a bit spooked, and I have to say,<br class="">
understandably so, since the whole situation feels eerily similar to what we<br class="">
went through many years ago with the author of the product we are still stuck<br class="">
with today and are trying to get away from (he just dropped off the map).<br class="">
<br class="">
I think that if we could demonstrate an ability to maintain our Freeside<br class="">
instance ourselves, my boss might still go for it, but the wildcard in the<br class="">
equation now is CardFortress. We really don't want to go with an in-the-cloud<br class="">
billing system, but we also don't want to store CC#s ourselves any longer.<br class="">
Freeside + CF seemed like the perfect solution. But if "Freeside, Inc." is<br class="">
potentially in jeopardy, then what assurances do we have that CardFortress<br class="">
won't fall off the map without warning...<br class="">
<br class="">
In any case and despite all of this, I do genuinely hope for Ivan's well-being<br class="">
and that he & his are doing okay...may he bounce back soon from whatever has<br class="">
happened / is happening.<br class="">
<br class="">
--<br class="">
Nathan Anderson<br class="">
First Step Internet, LLC<br class="">
<a href="mailto:nathana@fsr.com" target="_blank" rel="noreferrer" class="">nathana@fsr.com</a><br class="">
<br class="">
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</blockquote></div>
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