From lesmith at ecsis.net Thu Jan 2 11:23:05 2020 From: lesmith at ecsis.net (Larry Smith) Date: Thu, 2 Jan 2020 13:23:05 -0600 Subject: [freeside-users] Getting in touch with Anyone at Freeside Message-ID: <202001021323.05699.lesmith@ecsis.net> Our accountant created a ticket over a month ago. I created a ticket about three weeks ago (Dec 18). Realize it is a holiday season, but since Freeside continues to bill for our support package I would really wonder how one gets in touch with anyone at Freeside these days or has the ship gone to auto pilot ??? -- Larry Smith lesmith at ecsis.net From tim at voce.systems Thu Jan 2 11:27:37 2020 From: tim at voce.systems (Tim) Date: Thu, 2 Jan 2020 13:27:37 -0600 Subject: [freeside-users] Getting in touch with Anyone at Freeside In-Reply-To: <202001021323.05699.lesmith@ecsis.net> References: <202001021323.05699.lesmith@ecsis.net> Message-ID: <6ee7c413-f629-7a51-ddc8-d7ba23a45eb7@voce.systems> On 1/2/20 1:23 PM, Larry Smith wrote: > Our accountant created a ticket over a month ago. > I created a ticket about three weeks ago (Dec 18). > > Realize it is a holiday season, but since Freeside > continues to bill for our support package I would > really wonder how one gets in touch with anyone > at Freeside these days or has the ship gone to > auto pilot ??? > Have you tried their contacts listed on the web site? http://freeside.biz/freeside/contact.html Also, if you look at the mailing list history, you will see the same complaints going back many months. --Tim From brian at reliableinter.net Thu Jan 2 12:14:25 2020 From: brian at reliableinter.net (Brian Rohrbacher) Date: Thu, 02 Jan 2020 15:14:25 -0500 Subject: [freeside-users] Getting in touch with Anyone at Freeside In-Reply-To: <202001021323.05699.lesmith@ecsis.net> Message-ID: <5ee209f1-9949-4a61-a8ba-c97976075d18@email.android.com> An HTML attachment was scrubbed... URL: