[freeside-users] Freeside Billing Question

[Brian]

Also we just found 4 customers that were set to email but had no email in the fields. Would this generate an error?

 

From: freeside-users <freeside-users-bounces at freeside.biz> On Behalf Of Nathan Kennedy
Sent: Tuesday, June 4, 2019 2:21 PM
To: freeside-users at freeside.biz
Subject: Re: [freeside-users] Freeside Billing Question

 

On Tue, 2019-06-04 at 13:59 -0700, Brian wrote:

We have used Freeside as our billing system for a few years. We have one problem as of a few months ago. When we send out our clients bills in our monthly mass email (One day per month approx 350 emails/bills). About 220 of the 350 odd customer bills get sent. At first we thought the ISP was blocking us or that we were reaching our limit, but we have confirmed Freeside stops sending the mail/bills at a certain point around 220 then we have to send the rest manually.

Hello Brian,

 

Freeside does not have any limitations on sending emails out of the system. Did you make sure that each customer has a contact with the Send Invoices set to yes?

You might check the customers billing events as well to see if there were any errors logged on the event.

If those all check out then you can always run the freeside-daily script from the command line with the debugging options enabled to see if there is something causing the script to fail before it can send all of the invoices.

 

Cheers,

 

-- 

Nathan Kennedy

Contracted Professional IT

(360) 637-1090

https://www.nkent.us/

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