[freeside-users] Our automatic payments have stopped working sometime since December 15th.
Ernie Dunbar
ernied at lightspeed.ca
Tue Jan 16 08:05:29 PST 2018
I have unattended-upgrades doing its thing with security updates, and
that's all. The following packages have been upgraded since December 15:
rsync
sensible-utils
libpoppler46
linux-libc-dev
libxml2
None of these look like Perl libraries to *my* eye, but perhaps one of
them is related to something that broke something else?
On 2018-01-15 04:22 PM, John Wilson wrote:
>
> What updates were installed? I haven't seen any freeside updates
> during the past few months, maybe an OS package update?
>
> Maybe check:
>
> /var/log/apt/history.log
>
> Assuming you are running debian.
>
>
> On Mon, Jan 15, 2018, 6:28 PM Ernie Dunbar <ernied at lightspeed.ca
> <mailto:ernied at lightspeed.ca>> wrote:
>
> Hi everyone.
>
> Every month, we send our automated payments to the bank on the 1st
> and the 15th of the month, using the freeside-daily script.
>
> Unfortunately, between the 15th of December and the first of
> January, that "suddenly stopped working". This, in spite of the
> fact that we can still do manual payments by going to the
> customer's account in Freeside, then go to Payment History ->
> Process Payment -> Process credit card payment. This also works
> for electronic check payments.
>
> What this tells me, is that our Payment Batching settings are
> correct for our bank, and allow us to send the data we need, but
> that something has changed in the freeside-daily script.
>
> Interestingly, the output we get from freeside-daily has also
> changed. I have that for reference. Here's the output from
> December 15:
>
> Subroutine JSON::XS::Boolean::(0+ redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(-- redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(++ redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::("" redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(eq redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> FS::part_event::Condition::payby is disabled; skipping
> running cust_event 34998 (notice) for cust_main 30573
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Strings with code points over 0xFF may not be mapped into in-memory file handles
> running cust_event 34999 (notice) for cust_main 30763
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Strings with code points over 0xFF may not be mapped into in-memory file handles
> running cust_event 35000 (notice) for cust_main 30519
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Strings with code points over 0xFF may not be mapped into in-memory file handles
> running cust_event 35001 (notice) for cust_main 31079
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> ucfirst_cust_status deprecated, use cust_status_label at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 366.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Argument "" isn't numeric in sprintf at /usr/share/perl5/FS/msg_template.pm <http://msg_template.pm> line 515.
> Strings with code points over 0xFF may not be mapped into in-memory file handles
> running cust_event 35004 (cust_bill_send) for cust_bill 9024
> Use of uninitialized value $_[0] in pattern match (m//) at /usr/share/perl/5.20/I18N/LangTags.pm line 398.
> WARNING: (pkgpart 17) Package def option show_as_discount not found in options or plandata!
> at /usr/share/perl5/FS/part_pkg.pm <http://part_pkg.pm> line 1481.
> FS::part_pkg::option(FS::part_pkg::flat=HASH(0xe028678), "show_as_discount") called at /usr/share/perl5/FS/cust_bill_pkg.pm <http://cust_bill_pkg.pm> line 866
> FS::cust_bill_pkg::_item_discount(FS::cust_bill_pkg=HASH(0xdfc6bb8)) called at /usr/share/perl5/FS/Template_Mixin.pm line 3618
> FS::Template_Mixin::_items_cust_bill_pkg(FS::cust_bill=HASH(0xe3862d0), ARRAY(0x6384df8), "summary_page", 1, "escape_function", CODE(0x64076a0), "preref_callback", undef, "format", ...) called at /usr/share/perl5/FS/Template_Mixin.pm line 3080
> FS::Template_Mixin::_items_pkg(FS::cust_bill=HASH(0xe3862d0), "summary_page", 1, "escape_function", CODE(0x64076a0), "preref_callback", undef, "format", "html", ...) called at /usr/share/perl5/FS/Template_Mixin.pm line 1192
> FS::Template_Mixin::print_generic(FS::cust_bill=HASH(0xe3862d0), "format", "html", "cid","1011179080.58727.23694.1513153173\@lightspeed.ca"
> <mailto:1011179080.58727.23694.1513153173%5C at lightspeed.ca>, "to", ARRAY(0x5f42e90), "unsquelch_cdr", 1, ...) called at /usr/share/perl5/FS/Template_Mixin.pm line 1799
> FS::Template_Mixin::print_html(FS::cust_bill=HASH(0xe3862d0), HASH(0xe387960)) called at /usr/share/perl5/FS/Template_Mixin.pm line 2228
> FS::Template_Mixin::generate_email(FS::cust_bill=HASH(0xe3862d0), "subject", "Invoice", "from", "Lightspeed Accounts Receivable<billing\@lightspeed.ca> <mailto:billing%5C at lightspeed.ca>", "to", ARRAY(0x5f42e90)) called at /usr/share/perl5/FS/Template_Mixin.pm line 2050
> FS::Template_Mixin::email(FS::cust_bill=HASH(0xe3862d0), HASH(0xe386198)) called at /usr/share/perl5/FS/cust_bill.pm <http://cust_bill.pm> line 1100
> FS::cust_bill::email(FS::cust_bill=HASH(0xe3862d0), HASH(0xe029ae8)) called at /usr/share/perl5/FS/cust_bill.pm <http://cust_bill.pm> line 1059
> FS::cust_bill::send(FS::cust_bill=HASH(0xe3862d0)) called at /usr/share/perl5/FS/part_event/Action/cust_bill_send.pm <http://cust_bill_send.pm> line 26
> FS::part_event::Action::cust_bill_send::do_action(FS::part_event::Action::cust_bill_send=HASH(0xe36cef8), FS::cust_bill=HASH(0xe3862d0), FS::cust_event=HASH(0xe39f980)) called at /usr/share/perl5/FS/cust_event.pm <http://cust_event.pm> line 237
> eval {...} called at /usr/share/perl5/FS/cust_event.pm <http://cust_event.pm> line 237
> FS::cust_event::do_event(FS::cust_event=HASH(0xe39f980), "time", 1513152001) called at /usr/share/perl5/FS/cust_main/Billing.pm line 1992
> FS::cust_main::Billing::do_cust_event(FS::cust_main=HASH(0xe02a190), "debug", 0, "time", 1513152001, "check_freq", "1d", "stage", "collect", ...) called at /usr/share/perl5/FS/cust_main/Billing.pm line 1763
> FS::cust_main::Billing::collect(FS::cust_main=HASH(0xe02a190), "one_recur", undef, "check_freq", "1d", "no_prepaid", 1, "invoice_time", 1513152001, ...) called at /usr/share/perl5/FS/cust_main/Billing.pm line 194
> FS::cust_main::Billing::bill_and_collect(FS::cust_main=HASH(0xe02a190), "not_pkgpart", undef, "resetup", 0, "time", 1513152001, "actual_time", 1513152001, ...) called at /usr/share/perl5/FS/Cron/bill.pm <http://bill.pm> line 135
> FS::Cron::bill::bill() called at /usr/bin/freeside-daily line 40
> WARNING: (pkgpart 54) Package def option show_as_discount not found in options or plandata!
> at /usr/share/perl5/FS/part_pkg.pm <http://part_pkg.pm> line 1481.
>
> (output repeats for each customer)
>
> And here's the output from the same script on January 15th:
>
> Subroutine JSON::XS::Boolean::(++ redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(0+ redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(-- redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::("" redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> Subroutine JSON::XS::Boolean::(eq redefined at /usr/share/perl/5.20/overload.pm <http://overload.pm> line 50.
> FS::part_event::Condition::payby is disabled; skipping
> running cust_event 69100 (cust_bill_fee_percent) for cust_bill 12883
> running cust_event 69101 (cust_bill_fee_percent) for cust_bill 12584
> running cust_event 69102 (cust_bill_fee_percent) for cust_bill 12585
> running cust_event 69103 (cust_bill_fee_percent) for cust_bill 12587
>
> (output repeats for each customer)
>
> running cust_event 69326 (cust_bill_fee_percent) for cust_bill 10482
> Argument "" isn't numeric in numeric ne (!=) at /usr/share/perl5/FS/cust_main/Billing.pm line 1103.
> Argument "" isn't numeric in numeric ne (!=) at /usr/share/perl5/FS/cust_main/Billing.pm line 1103.
> Argument "" isn't numeric in numeric ne (!=) at /usr/share/perl5/FS/cust_main/Billing.pm line 1103.
> Argument "" isn't numeric in numeric ne (!=) at /usr/share/perl5/FS/cust_main/Billing.pm line 1103.
> running cust_event 69327 (cust_bill_fee_percent) for cust_bill 12697
> running cust_event 69328 (cust_bill_fee_percent) for cust_bill 2115
> running cust_event 69329 (cust_bill_fee_percent) for cust_bill 3101
> running cust_event 69330 (cust_bill_fee_percent) for cust_bill 5517
> running cust_event 69331 (cust_bill_fee_percent) for cust_bill 7371
> running cust_event 69332 (cust_bill_fee_percent) for cust_bill 10612
> running cust_event 69333 (cust_bill_fee_percent) for cust_bill 12640
> [warning][FS::Record] FS::cust_pkg->replace pkgnum 7428: records identical at /usr/share/perl5/FS/Cron/notify.pm <http://notify.pm> line 129.
>
> To me, it seems like some bugs were patched in the freeside-daily script and pushed out to update (there's certainly a lot less errors in there now), unfortunately, the new fix also broke our billing somehow.
>
> Any input as to why this happened and how to fix it will be greatly appreciated, because we need that cashflow, and we don't need to have to do it manually for everyone.
>
> --
> ---
> Lightspeed Communications and Dolphin Global Tel
> VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
> Systems and Operations department.
> http://www.lightspeed.ca http://www.dolphintel.com
> Tech Support: 604-482-1192 ext. 2
>
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>
>
>
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--
---
Lightspeed Communications and Dolphin Global Tel
VoIP, Web Hosting, Server Colocation, ADSL and Cable Internet
Systems and Operations department.
http://www.lightspeed.ca http://www.dolphintel.com
Tech Support: 604-482-1192 ext. 2
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