[freeside-users] Our automatic payments have stopped working sometime since December 15th.

[Ivan Kohler]

On Thu, Feb 01, 2018 at 09:44:24AM -0800, Ernie Dunbar wrote:
> Hey, no problem. We don't need any troubleshooting for the billing software
> the company relies on for income or anything. It's completely cool!
> 
> Or how about not? I don't mean to get pissy or anything, but this is just
> kind of important to the amount of work we have to do around here to get
> paid, you know?

Ernie,

I'm thrilled the software was useful to your business and sad you are 
having trouble with things.

However, the attitude you are conveying in this post to the public 
mailing list is completely unacceptable.

You downloaded the free and open-source software for no cost.  YOU are 
responsible for running it and troubleshooting it.

A mailing list where members of the community gather is NOT a support 
forum for a commerical product and it is completely and entirely 
inappropriate of you to treat it this way and "get pissy" because no one 
happened to have any input on your message.

You get out of the open-source community what you put it.  If you 
participate and help other folks, contribute code or documentation, or 
otherwise give back and participate, then people will be jumping all 
over themselves to answer any questions you have.  OTOH, "if you plant 
ice, you're gonna harvest wind."

You always have the option of purchasing support from ourselves or a 
third-party consultant if you'd prefer someone paid to help you 
directly.

Thank you for your understanding.  Take care.

-- 
Ivan Kohler
President and Head Geek, Freeside Internet Services, Inc.  http://freeside.biz/
Debian GNU/Linux developer  |  CPAN author  |  cat person  |  ski addict