[freeside-users] Is the staff at Freeside okay?

[Zachery Peres]

We ended up walking away, and contributed what was paid to freeside. Same
issues.

On Tue, Apr 3, 2018, 4:55 PM Nathan Anderson <nathana at fsr.com> wrote:

> On Wednesday, March 14, 2018 10:22 AM, Charles Sprickman wrote:
>
> > On Mar 14, 2018, at 1:24 PM, Anthony Polselli wrote:
> >
> > > Hi all,
> > >
> > > We contracted with Freeside to get us setup and last time we heard
> from them
> > > was late January.  Been leaving VM's and email and haven't heard back
> from
> > > anyone.  I know this isn't normally the place for this kind of thing,
> but
> > > don't know what else to do.  Has anyone else heard from them...are
> they still
> > > around?
> >
> > Just a "me too", submitted a quote for an upgrade, never heard back.
>
> Just a "me three". :-)
>
> Sent payment in full at the end of December for a complete data migration +
> 3-day training.  We have in-house talent that could do everything if need
> be,
> but we have been so busy with other things lately *plus* we wanted to throw
> some business Ivan's way and support the product financially that way / put
> some of our own skin in the game, that it made sense to hire him & his
> team.
> We are currently on an old system that will likely not remain in compliance
> with new PCI standards come July 1 (still looking into this), and we also
> liked the idea of shifting our PCI compliance burden over to CardFortress.
>
> We thought 6 months should be plenty of time to make the transition, even
> if
> there ended up being bumps in the road and (inevitable) split focus, but
> here
> we are after 3 months with nothing to show for it, so I guess not? :-(
>
> I believe at this point that my boss has already requested a full refund.
> This whole situation is depressing as I don't know what this will end up
> doing
> to Freeside's prospects within my organization.  I have tried to be a vocal
> champion for it internally, but I think that after this, many people in my
> company, including my boss, are all a bit spooked, and I have to say,
> understandably so, since the whole situation feels eerily similar to what
> we
> went through many years ago with the author of the product we are still
> stuck
> with today and are trying to get away from (he just dropped off the map).
>
> I think that if we could demonstrate an ability to maintain our Freeside
> instance ourselves, my boss might still go for it, but the wildcard in the
> equation now is CardFortress.  We really don't want to go with an
> in-the-cloud
> billing system, but we also don't want to store CC#s ourselves any longer.
> Freeside + CF seemed like the perfect solution.  But if "Freeside, Inc." is
> potentially in jeopardy, then what assurances do we have that CardFortress
> won't fall off the map without warning...
>
> In any case and despite all of this, I do genuinely hope for Ivan's
> well-being
> and that he & his are doing okay...may he bounce back soon from whatever
> has
> happened / is happening.
>
> --
> Nathan Anderson
> First Step Internet, LLC
> nathana at fsr.com
>
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>
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