[freeside-users] Issue with ticket queues populating

[Ivan Kohler]

On Tue, Nov 11, 2014 at 10:57:31AM -0500, Sam Cobb wrote:
> Hello, 
> I have a fresh VM of Freeside from the appliance on freeside.biz. I 
> have just finished setting this up and have noticed an issue with 
> Ticketing Queues not populating for any user except root. This 
> includes in creating tickets from the Customer screen and the RT at a 
> glance screen. I have also noticed an oddity that as root, not all of 
> the Employees show up in the RT user list.

I don't have a lot of time to help in depth, and I'm not sure I 
understand fully what you're saying, but from what I can tell, your 
issue relates to not having setup RT permissions, not any problems or 
issues with the build.

Employees need to have OwnTicket to be assigned a ticket, access to the 
appropriate queues.

Configuration -> Ticketing -> Global -> User rights / Group rights
Configuration -> Ticketing -> Queues -> (queue) -> User rights / Group rights

Refer to the base RT documentation for information on RT permissions.

HTH.

-- 
Ivan Kohler
President and Head Geek, Freeside Internet Services, Inc.  http://freeside.biz/
Debian GNU/Linux developer  |  CPAN author  |  cat person  |  ski addict