[freeside-users] RT issues in freeside 2.1.3

Ivan Kohler ivan at freeside.biz
Fri Apr 13 19:49:56 PDT 2012

I have not seen or had other reports of problems like this.  Did you 
perform the RT upgrade steps?



On Thu, Mar 22, 2012 at 12:50:29AM +1100, Amitay Isaacs wrote:
> Hi,
> After upgrading to freeside 2.1.3, few things stopped working in RT (ver 3.8.8).
> 1. The RT users lost their information (names, email addresses). Now I
> cannot set my email address, RT complains that it's in use.
>    Do I need to re-create the users?
> 2. When a new ticket is created by customer email, it does not
> automatically get associated with the customer as earlier.
> Is there any thing I need to configure to get these issues fixed? How
> do I confirm that the RT database is consistent?
> Thanks.
> Amitay.
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