[freeside-users] Having an installation problem

Dominique Jeannerod dominique.jeannerod at connectics.fr
Fri Mar 16 01:56:57 PDT 2007

Yes Steven,
I had the same a few days ago, and you need to install RT, or at least the
RT database.



-----Message d'origine-----
De : freeside-users-bounces at sisd.com
[mailto:freeside-users-bounces at sisd.com] De la part de Steven Ball
Envoyé : vendredi 16 mars 2007 09:49
À : freeside-users at sisd.com
Objet : [freeside-users] Having an installation problem

Howdy all,

I've been hacking at this for a little while here, but I seem to have run
into a problem I can't solve, so I'm hoping someone would be so kind as to
point me in the right direction.

I'm using Freeside 1.7.2, on a Debian 'testing' box with the latest updates

I have everything installed, using apache2, postgres, and all the required
perl modules.  Freeside lets me log in, but when I goto
'Configuration->Settings' and click on 'Edit Configuration', I get this

DBD::Pg::st execute failed: ERROR:  relation "queues" does not exist [for
Statement "SELECT id, name FROM queues WHERE disabled = 0"] at /
usr/local/share/perl/5.8.8/FS/TicketSystem/RT_External.pm line 241.

I don't see a 'queues' table (I also don't know postgres all that well... )

I kind of have a feeling the RT database stuff didn't get installed.   
Any hints?


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